There is a duplicate payment on my account from today.

Question

Hello

Please check it.

And there was notification as following message;

"Invoice payment failed: retry to avoid cancellation"

Thanks

Tomislav Tobijas · Answer

Hi @Jongju ,

Just to check - have you managed to resolve this together with billing support? 👀

Cheers,

Tobi

Kris Klima _K15t_ · Answer

Hi @Jongju

Here's the link to the Atlassian Billing Support - atlassian.com/company/contact/purchasing-licensing

Ollie Guan · Answer

Hi @Jongju ,

This is often caused by automatic retries after a failed payment or a pre-authorization hold being mistaken for a charge. The Community cannot process refunds or access your billing data, so you must contact Atlassian Billing Support directly.

Please submit a billing ticket：https://support.atlassian.com/contact/#/