Request for a refund

Question

Hello Loom Support Team,

I have not been using my Loom subscription and did not knowingly consent to its automatic renewal. However, I was just charged $18 for a renewed subscription that I do not intend to use.

Please cancel my subscription immediately, disable any future automatic renewals, and issue a full refund of the $18 charge to my original payment method as soon as possible.

Since the charge was made only recently and I will not be using the renewed subscription, I kindly ask you to process the refund without delay.

Please confirm once both the cancellation and refund have been completed.

Thank you,
Victoria

Carlos Garcia Navarro · Answer

Hi @Виктория_eiuiut,

Were you able to contact Atlassian Support using the links provided? Do you still need help?

lisacarolina ligianto · Answer

hi i just upgrade the loom app from free trial to business in sep 2026, if i delete payment details in my account, just to make sure i will not renewal next year, because i am not sure if i will need it, do you think it will deactivated the subscriptions, thank before

Carlos Garcia Navarro · Answer

When you say that the support ticket button is not working, is there any error message you're getting?  Did you try with different browsers?