Projects cannot be created with Jira 11.3 until the user directory order is changed.

Andre

It's about Jira. Since the upgrade from 10.3 to 11.3,

it has not been possible to create any more projects.

The error message was "Searcher not found".

If I change the user directory order once, creating projects works immediately again.

This behaviour has to be performed after every restart.

We once had a Crowd service connected, have removed it again. In the database I could not find any remnants either. Any ideas?

We use Docker and PostgreSQL.

We have performed full indexing multiple times.

Tomislav Tobijas

Hi Andre,

You could try enabling JMX monitoring which could maybe bypass the initialization failure.

1. Navigate to Administration (gear icon) > System.
2. Select Instrumentation (under Support and Troubleshooting).
3. Locate JMX monitoring and set it to Enabled.
4. Restart the Jira instance for this change to take effect.

I also managed to dig out this (but I haven't tested it myself):

Clear Local Index Caches

If the error persists, manually clearing the index cache files can force a clean rebuild of the searcher .

1. Gracefully stop the Jira service.
2. Navigate to your <JIRA_HOME>/caches/indexesV2 directory.
3. Delete the contents of the indexesV2 folder (do not delete the folder itself).
4. Restart Jira and monitor the logs for the user search index completion message .

Address Crowd Remnants

Since you previously used Crowd, ensure there are no "ghost" directories or permissions still referencing it.

• Go to Administration > User Management > User Directories and ensure the old Crowd directory is fully deleted, not just disabled.
• Check Global Permissions to ensure no groups that existed only in Crowd are still assigned to permissions like Jira Administrators or Browse Users.

Perform a Full Background Re-index

After performing the steps above, run a full re-index to ensure the database and search indexes are perfectly aligned.

1. Go to Administration > System > Indexing.
2. Select Full re-index and click Re-index.

This is pretty much AI answer so I'd keep this in mind when testing ⚠️
I don't have running DC environment at the moment to test it out.

Potentially, you could check with the support team if they have any additional insights around this 👀

Cheers (and GL),
Tobi