Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have a device management solution (MDM). I want service requests to be created in Jira Service Management in response to critical incidents reported by my MDM. I believe creati...
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Hello Atlassian Team, We are currently using Jira Data Center because Jira Cloud does not provide a native option to synchronize users directly from our on-premises Active Directory Domain Services ...
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Good day I hope you are all well. I am looking for a solution whereby I can set Work Item attributes based on the selected Service without using Automations. For Example Set the Approver G...
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We have Xray cloud instance and noticed that upon generating the traceability report, the tasks that have a parent (which is in another project and is an issue type Feature) are not listed at all. W...
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I am auditing various configurations in our environment and came across something that I've not seen before, where it appears that there are duplicates of certain fields. This doesn't appear in all f...
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Hi all, I have received this message (pic below) that ROVO is activated for our organization. First I would like to know: who was the person which activate ROVO? How to find it out? when...
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I am trying to automate adding a customer to a project post approval. icedeskapi/servicedesk/16/customer The POST failes with Invalid request payload. Refer to the REST API documentation and...
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I want to add new fields on the linked issue screen, but i cant find a way to do it on jsm. I notice this feature is possible on a software project, is there a way to activate it on jsm? It's...
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I followed the instructions here https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.atlassian.com%2Fjira-service-management-cloud%2Fdocs%2Fsubscribe-to-change-calendar-fro...
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Hello Is it possible to activate the commits made as well as any PRs made in the right panel, as is possible for Software projects (and therefore also have it on Service Projects)?
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Hey Community, I have set up a flat file import job in data manager. There are 5 columns mapped. The job can be called by the adaptor client however after 3 seconds on execution...
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We are assigning work items to our own corporate electrical and mechanical technicians. After the work item is finished they have to fill out a form with cost type, cost center, tracked time, used ma...
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Hi all We are planing to enable the agents to be able to handle incidents (create incidents, send notifications to the stakeholders) via the jira mobile app. However, in a ticket I see only "add int...
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Hi Team , Could you please help me out what is the use of Asset data manager , how we can use that for import export the data from csv , explain me pros and cons , how we can integrate...
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Hi there, Suddenly I can not create any jira account since 2-3month. it says There are limited agent slots remaining in the upper right corner. Could you pleae tell me how to...
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Dear Support, Since June 25, our opsgenie is not able to send alerts. The opsgenie log shows the below errors: 2025-09-08 11:40:15.529 ERROR Error occurred while connecting: dial tcp ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We're just starting to use Assets. How do I create Attributes (fields) in Assets that source existing data in fields that are already in use in Jira Service Manager? (such as Department, Location, et...
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Hello Jira Community In my Jira project the Organizations and Approver Groups section is not intended for Agents and i want to hide or restrict the agent access to particulat section as...
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Hello Jira Community In my Jira project the Automation section is not intended for Agents and i want to hide or restrict the agent access to particulat section as it is not relevant to their...
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Hi As part of using JSM, we're receiving emails from ***@myorg.atlassian.net Is it possible to change it to my domain? Thanks Rom.
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I need to import the test cases from Excel sheet and integrate this to my project as Tasks
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We just updated to JSM Data Center 10.3.10 (latest LTS), but unfortunately two apps didn't work with that version. We then updated to 10.7.2 and observe the same effect: The apps are: Active Direc...
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We’ve been thinking about a gap in how we celebrate and recognize developer achievements. Jira Service Management is fantastic for tracking issues, approvals, and workflows — but once a project miles...
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In this article i try to show a practical example that shows how to compute a dynamic value directly in a Jira Service Management ticket by combining Assets, an automation rule, custom fields, ...
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Hi Community, I'm experiencing an issue with the Assets Reports dashboard in Jira Service Management (Cloud) and hoping someone can help. Problem: In the "Attribute analysis" report, I cannot selec...
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