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Community resources
Jira Service Management
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Hello, Where i can find "customer" section in project?? I only see "Costumer notification".
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Hello, Recently, I found a new function in the Due Date field. What are some real-life examples of using the Due Date "Set to recur"? I can't find any documentation about this feature online.
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Hi everybody, I currently have an issue when adding an attachment to an asset object via REST API. I get a 401 error every time I try to get an attachment from an object, or add a new one with a mes...
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How can i make the whole email conversion in one thread, and it must be under the first email that triggered the ticket creation Currently for us, when a customer raises a ticket through ema...
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Hi all I need to be able to add tables and screenshots into rich text fields in forms in JSM. But I can only add tables into jira rich text fields, and they do not allow to add screenshots from th...
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Hi Everyone, Please help to check this automation rule (attached image) I want to build the automation rule that the ticket status will auto change to Resolved after 24h Pending. If the sta...
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Atlassian is a new platform for us. How to request and create a team-managed project to manage my teamwork.
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I am currently using the department Jira licence and cannot access Knowledge Base on any of the current service projects. Do I need a premium licence or personal JIRA licence to have access to...
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I am trying to provide access for a customer (specific email address) to access the JSM customer portal for a service project. I have added the customer's email to the relevant customer organisation...
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I am working with a JSD DC environment v5.12.x. I want to use the Assets REST API. Looking for documentation for Assets in JSD DC 5.12, I find this: https://confluence.atlassian.com/servicemanage...
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- data-center
- jira-service-management
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We're new to Jira. We have a single project on the free tier. I'm currently trying to get agent and request channels going in Slack (Pro tier). I can't seem to be able to do so, I just get a generic ...
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...ount(*) from "public"."AO_D9132D_DEP_ISSUE_LINK_TYPES" "AO_D9132D_DEP_ISSUE_LINK_TYPES" Which seems relevant, but it is unclear how to proceed... Any suggestions to help figure out what is p...
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Hello, I’m working on a Jira automation where we need to create multiple issues based on selections made in a multi-select dropdown field (such as “Size”). For each selected value, a separate issue ...
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Hi ! Can you advise how can we capture browser and account info for the reporter in the reported bug, who is reporting it through the embedded widget in our website? (being logged in)
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We are on a free subscription and got this error. Is there a way to decipher this error or am I SOL? Hash 1U1XZQC Trace 96ace22ae04d49a08e6149b3b34334f2
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I'm running an automation to send an email to "Request Participants", but only want the email to be sent to new participants. If I add someone, then they get an email, but if I add another p...
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After I run Discovery.exe -s , I write the password pronts shows us " Show Setting Dialog... Credential file is available, trying to decrypt saved Credentials Decrypt credentials was started...
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Hi, is out an option to hide the rates from the support users? I want to show rates only for specific users in JSM and make the rates anonym.
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Hello, Is there an easier way to move attachments from one Jira instance to another? I did a migration between two Jira instances by exporting the Jira items into a CSV from one to importing the ite...
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I need something that will automatically translate issues, as we have agents who serve customers in multiple countries in their native languages. Most of what's available ends up storing end-user da...
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Users got an email that says subscription was canceled and jira is deactivated. This is a free account but asking to add a credit card details. Is this a bug or do I actually need to add a payment de...
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Hello! When turning email messages into requests it converts the html input into wiki markup like that: Freundliche Grüsse Name Name ‑‑ &n...
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Since last Friday, May 2nd, we have noticed that the IS_PUBLIC field within the COMMENTS table always appears as FALSE, regardless of whether the Jira ticket has internal or external comments. Could ...
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Hello Community, We have a client using the Jira Service Management (JSM) portal who occasionally encounters an error upon login. Interestingly, the issue is resolved simply by refreshing the page, ...
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I am working on Creation of an Automation to manage Vuln management, My requirement is : 1. If a bug is created and if it is 21st day from the creation and still open, then it should ...
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| September 10, 2025 3:07 PM PDT |