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Trouble dragging emails and files from outlook to jira in browser

jay_anzelc November 21, 2025

My company uses a customer service dashboard to assist end-users, and I am having trouble when trying to drag anything from outlook to Jira within a browser. Have tried all the basic troubleshooting, reinstalling, different browsers, restarting, driver updates, etc. 

 

Seems to be a known bug, anyone fix it? 

 

Typically, my PC either freezes, and nothing happens or it goes to the browser downloads. 

 

Any ideas?

1 answer

1 vote
John Funk
Community Champion
November 21, 2025

Hi Jay,

What are you trying to drag to Jira and where? And what are you expecting to happen in Jira? 

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