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Jira Service Management
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How do I add someone from my organization to an existing Jira support ticket so my colleague can monitor the response?
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Hi, I have created a new project and have run into a problem. I'm using approvals with approvers from assets and I can't change them when I need to. For example, I have an Assets cf field Department...
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How to get our customer access to the Restricted Support Portal. As an org admin, I've added our customers to JSM product and assigned them Customer Role. When our customer login to the Portal they...
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Our team are trying to create a system where our daily BAU task tickets are created automatically and assigned as per our rota. And if it is possible to assign the follow on ticket as soon as the int...
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Hi community, I have a question about Jira Service Management. Is it possible for external users (outside the organization or not Jira users) to submit requests (e.g., tickets or issue reports) thro...
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Не могу добавить участника в Jira по какой-то причине. Хотя я руководитель данного проекта. Добавляю человека в Jira и почему-то мне выдет что я не могу добавлять людей.
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Hello, We have several Groups that were created that were not 'out of box' groups (Under products > Jira Service Management) these groups we have created are synced and managed from an external d...
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I'm looking for a way to give limited access to some users that will be able to access a JSM without being able to transition or modify anything i would just like them to have the option to comment a...
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In Trello, we can create automation buttons on cards to do things like move a card from one list to another. I used this alot in Trello. I know Jira offers tons of automation but what I haven't seen ...
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Please help, I've tried everything
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I plan to allow our Bus System Admins to add and update their own Config Items in the CMDB (in Assets). However, I want to require some fields and also limit the available options on certain fi...
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Hi, We have a variety of jsm integrations with our product and for the last week we have been receiving errors relevant to a missing property/attribute from the json response of the followin...
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My team comments on the tickets to ask update from Dev team. I need to track and have real-time picture of how many tickets they have taken update or have missed. Kindly suggest the best solution / a...
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Hi! I´m working on an automation to edit a field in my created tickets, but when I select the "Edit object" action and try to choose the attributes doesn´t work, shows a loading symbol and stays the...
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Hi, I wanted to know if there is an option by which customers can see similar tickets when they try to raise a new ticket via the JSM portal. Thanks
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Hello I've accessed our management service after a few days of no use; I realize the new look has gone live. However I now see no way to create an entry on our assets listing. As you can see from th...
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I'm trying to import list of organizations from CSV file into JSM project. Unfortunately import ends with error message "We couldn’t start your import. Make sure your file has a column with "Organiza...
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Things I've tried is creating an open confluence page that allows anyone to access articles. Within an article is a Jira work item that shows the queue. However, upon opening that article in a non-lo...
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As per this documentation Override an on-call schedule | Jira Service Management Cloud | Atlassian Support that should work for non-admin members according to the documentation but I'm not able to ...
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- cloud
- opsgenie
- opsgenie-cloud
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We use refined for our front-end portal and also use the chat for jsm addon. We have embedded the chat widget in the refined portal but when a user sees the chat widget it asks them to login. We use ...
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Why were all my JSM users placed in a default group overnight that defaults to Agent license and I cannot remove that as the default. Most of our users should NOT be agents. Can someone help explain ...
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Hello, so here are my 2 questions: How do you know if you have access to the open beta? The Data Manager is for the assets. Can you also save asset filters with this manager? So that you can acces...
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Data Manager Adapters are giving this error Sorry, there was an error. Database version control error. Host can't be null Is there an issue with Data Manager? Thanks
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A former group in Entra is deleted in Entra and removed as synced group in Enterprise application in Entra. The group still appears in atlassian and shows as managed, and can't be deleted.
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My company have different projects in JSM and each project have different workflows defined by different issue types. Is it possible to have multiple Kanban boards for each issue type in Jira Serv...
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| September 10, 2025 3:07 PM PDT |