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Statuts de tickets JSM

Chloé ROLLAND
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November 21, 2025

Bonjour, 

J'ai un souci de statuts au niveau de mes demandes JSM. 

Tous les types de demandes sont sur le même workflow, je n'ai pas ou ne trouve pas de restrictions au niveau du workflow, cependant certains types de demandes ne proposent pas tous les statuts et transitions disponibles. 

Je ne sais pas où configurer ça, si quelqu'un peut m'aider :)

Merci beaucoup !

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Marc -Devoteam-
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November 21, 2025

Hi @Chloé ROLLAND 

Check the workflow, are there conditions and or validators set on the used workflow?

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