a field for calculating how much time has passed from the task's creation to its closure

[Varvara K.]

I need a solution to track the time elapsed between task creation and completion.
It's imperative that it be on my dashboard built using standard Jira tools. I've already tested many plugins, but they all only load the time after you open the task and wait.

[Rahul_RVS]

Hi @Varvara K. 

You can use Jira Rest API's to extract this data or if you would be interested in a mktplace app for this requirement, you can try out

Time in Status Reports 

With this app you generate time in each workflow status for multiple issues with multiple filter and grouping options. Also the "Time between Statuses" report can easily extract the information needed. 

More details here.

Disclaimer : I am part of the app team for this add-on

[Kristian Walker _Adaptavist_]

Hi Rahul,

If you have ScriptRunner for Jira Cloud installed, then you could create a Scripted field to calculate the value and store it on an issue. 

You could write a script to check the changelog and get the times out of this since the issue was created til it transitioned to done. 

We also have some examples  here that show how to check the issue changelog in scripted fields that you can use as a reference to write the script that you require. 

If you need further help creating the expression, then you can raise a support request here and the ScriptRunner support team can help with this. 

I hope this helps.

Regards,

Kristian

[Birkan Yildiz (OBSS)]

Hey @Varvara K. 

Native Jira dashboards don't have a built-in field that auto-calculates "elapsed time" retroactively without complex automation.

Timepiece - Time in Status for Jira’s Duration Between Statuses report is perfect for this. It allows you to define a metric by simply selecting a starting point, such as Issue Creation and an Ending point (e.g., Closed).

Total Visibility: It calculates the total duration between your start and end points, regardless of the path the issue took in between.

Dashboard Ready: You can place this report directly on your Jira Dashboard as a gadget.

Plus, Timepiece uses your Jira history. That means you can immediately create reports for past issues after installation.

You can check Timepiece on the Atlassian Marketplace. Hope this helps you get the metric you need on your dashboard.

Full disclosure: I'm on the team that makes Timepiece - Time in Status for Jira.

[Rilwan Ahmed]

Hi @Varvara K. ,

If you have scriptrunner plugin, then you can create it using scripted field option. 

[Zyxerun6]

If you rely purely on the “Closed” transition, make sure all issue types and workflows go through that transition reliably. Otherwise your field remains blank.