🌟 Community Chat: Your Favorite JSM SLA Feature! 💬

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Hello Atlassian Community!

Atlassian's Jira Service Management (JSM) is truly a world-class offering, and I personally find its built-in Service Level Agreement (SLA) capability to be incredibly valuable for managing customer expectations and ensuring timely service delivery.

I'm always looking to get the most out of JSM, and who better to ask for expert insights than this fantastic community!

I'm curious: What feature of JSM's built-in SLA do you love the most?

Let me start!

I love "Using priority to group SLA goals"—it makes setting different targets across priority levels so easy and clean!

Share your favourite feature below! 👇

Many thanks
Onder