A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
Jira Service Management
-
Hi Atlassian Team, I have following problem which I hope you can help me solving it :). We are using our JSM Tool for our own Customer Support. A ticket will be trigged when a custo...
-
We have a company account in JIRA, and we are using Service Management for our project. For the past two days, I’ve been unable to log in. When I navigate to the URL, the page keeps reloading continu...
-
En algunos tipos de solicitud dentro del mismo proyecto no tengo la opción de cambiar el tipo de solicitud, entiendo que es alguna configuración pero revise flujos y tipos de solicitud y no veo el fa...
-
I try to build on call rotation and cant assign any user that isn't an Agent Didn't see it on the documentation, is it a billable feature?
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?
-
As org admin, I manage the kyndryl-gr-support.atlassian.net. I have not verified my domain in administration security menus, so I can't view (or create new) any authentication policies. As a res...
-
Hello, I am working on an automation and I need to show customer portal URL under text "View Request in Customer Portal" I have used this smart value, bit it didn't work out. <a href-"{{...
-
Hi, Has anyone with a JSM Premium plan managed to find a solution to prevent users from creating their own organizations? Is it really only possible to stop this if we have an Enterprise plan? Any a...
-
Hi All, I have 2 JSM projects. I've created a TEAMS team for each of them and added ASSIST to the first team. I'm able to convert chats to tickets for this team. Now, I'd like to connect ASSIST t...
-
We currently have a number of Opsgenie Integrations that use the api opsgenie com url. Looking at this comment it seems to suggest it may stay? https://community.atlassian.com/forums/Jira-Serv...
- Question
- opsgenie
-
Hi, When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3. When P1 being triggered, we have a route policy to route the alert to our escalation and the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
-
Want to use an API integration and instead of having 30 individual APIs we want to use the gloabal integration option. When this is selected, how do you then identify the team to route the aler...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I have set an automation trigger to clone an issue when certain conditions are met. However, the clone does not inherit the "Request Type" from the original issue. So in my queue, that column is blan...
-
UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
-
In our Assets we have a list of applications that have a business ower. I would like to pull the business owner from the application and use that for the approval in the a service request. I have tri...
-
Hi! I am a project manager supporting cross-functional teams in my organization. Part of our process is to clone work items, in this case Epics, from the source Jira project board(s) into ou...
-
...p as an option. I have the portal as external customers can access it's as public as it ca be setting wise but still won't show up as an option to be displayed in the help center for customers to a...
-
Not receiving push notifications Contact methods Device Name says "caiman", Mobile App lists "panther - Android 15 - v3.9.1" and "caiman - Android 15 - v3.9.2". Notification Rules only lists "p...
- Question
- android
- cloud
- notification
- opsgenie
- opsgenie-cloud
-
Hi All, Here's my capability gap and I'm interested in how best to solve this. We have an application as part of a specific issue type. I need the following thins to happen when an applicat...
-
Ive looked at other posts in the forum and the workflow. it talks about adding a post function which i cannot see in the workflow settings, my screens look different to that shown in the forum posts...
-
I have a rule that generally runs properly but sometimes fails. The rule basically sends an email to off-site techs if a work item is created between 8am and 5pm EST. This is the rule: ...
-
When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
When referred to the email LOGS, few of them are getting rejected especially when it is either FORWARDED or CC, could you please let me know the reason for this. How do I check if we are able to rece...
-
Hello, we've setup Jira in a way, that only our employees can raise tickets. However, if someone sends a mail to our inbox, he will be informed, that self registration is disable. However, I...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 11 | |
| 10 | |
| 9 | |
| 8 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday | ||
| September 10, 2025 3:07 PM PDT |