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Jira Service Management
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Problem I needed to automatically set the Due Date field in Jira Service Management based on a custom text field that contains values like "1d", "5d", etc. The automation kept failing with "Fie...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Help with an automation rule to send an email on any comments from customers with escalation verbiag
I have an automation rule in our JSM project to send an email when the field "Initial customer comment" has any escalation verbiage (i.e., escalate, urgent, critical, etc.). The rule is sending the e...
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We have created multiple intents for a single issue to train the Virtual Service Agent. For instance, we created an intent named “OKTA Verify Issue.” However, the intent flow is not functioning as ex...
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Hi everyone, I have two projects: PPCI (main project) PCA (secondary project) There’s a rule in PPCI that automatically creates an issue in PCA and links them with a “relates to” relationsh...
- Question
- automation
- cloud
- opsgenie-cloud
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I want to set the issue's reporter by using an automation. Issues are created via a contact form from our webpage. The reporter is a no-reply address and the real reporter mail address is a string w...
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Estou usando o plugin Email This Issue para criar tickets na minha instância Jira a partir de e-mails recebidos. No entanto, os e-mails estão vindo de uma instância Jira do meu cliente. Como posso co...
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How can a customer see who is assigned to the request i the portal? I cant find any way to change the right column in the customer view.
- Question
- cloud
- jira-service-desk
- jsm
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Hello, I'm struggling to find a way of making mycompany.atlassian.net/servicedesk/customer/portals a publicly accessible website requiring no user account or log in information. ...
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Dears, Is there any AI tools that can integrate with Jira for example 1- chat boots 2- auto solve tickets 3- auto reply to simmilare tickets 4- taking action to auto ...
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プロジェクト管理者を変更する方法がわかりません。 私は理解していますが、プロジェクト管理者にならないとはポータルサイトを作成することはできないということです。 しかし、現在のプロジェクト管理者（社内で最も権限が高いユーザー）がユーザー設定から変更しようとしても、私をプロジェクト管理者に設定するオプションはありません、必要です。 ROVO が導入したヘルプドキュメントは古くなっていたか、リン...
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I'm currently testing Jira Service Management Premium with the intention of rolling it out across our organization. I'm the organization admin and have full access, including a Premium trial. I've al...
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Hi, we are going to use Email This Issue plug-in and I'm trying to find an information about mail log. Jira Cloud keeps emails in the mail log for 45 days by default and a maximum of 180 days. ...
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Hi JSM community! Wondering if anyone has connected the new integration between Slack and Rovo (https://support.atlassian.com/rovo/docs/using-the-atlassian-rovo-slack-app/)? If you ha...
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We linked Slack Chat with JSM but the JSM request types are uploaded form for users to fill out. On the Slack Chat channel when a ticket is raised, the form does not populate. Is there a way to get t...
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We're setting up data certification process for CMDB and Assets in JSM and looking for best practice
We are in the process of formalizing our CMDB and Assets in JSM. For Assets we will be checking the import from InTune against what appears in JSM and the data on the assets themselves. Once that is ...
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Hi I have a free JSM cloud plan, with only one user - myself. But when I go to the project timeline and want to filter the overview on Assignee or Reporter, it gives me options for people I have no...
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Boa tarde, pessoal! Estou utilizando o Jira Service para capturar e clonar tarefas nos quadros convencionais. No entanto, não consigo trocar os status automaticamente. Além disso, quando uma...
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Hello community! I'm trying to add a customer's short text custom field input into an email triggered by the creation of the ticket. I've successfully added user picker and date picker inputs into ...
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Hi I've been searching to what the current setup would be on defining a correct api call to create a simple request in order to create a service request for my application so we can start repo...
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Hi Guys, Has anyone noticed fields getting unlinked on Jira forms without explanation? This is like the 4th time I'm witnessing this; I create a form and months later, most of the fields gets unlin...
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I have 2 issues here: 1. How do I make sure that both the conditions run inside the branch or how do I restructure it? 2. If my lookup has 5 issues, it is creating 5 new tickets, but I want onl...
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Is it possible for customers to see the attached forms in our Jira Service Management Help Center?
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Hi there, It seems Customers from the same Organization are able to View each other's tickets when visiting their Customer Support portal. Within Customer Permissions, we are currently using: ...
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I created a "Shuttle" filter that allows me to have certain columns in particular before exporting issues to Excel. I then use the export with "Current fields" to export the columns I have chosen. Ho...
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Hi I have a pre populated JSM request page link - particularly for description to add some context/guidance to add in the description before they submit. Eg link: https://sitename.atlas...
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