Community resources
Community resources
Community resources
Jira Service Management
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Starting recently, we are seeing multiple "Failure" in the Connectivity log... Examples: - com.microsoft.graph.core.ClientException: Error during http request - Retrying in 640 minutes - Email pul...
- Question
- cloud
- email-channel
- exchange
- graph
- +2 more tags...
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For adding a watcher using Shared With option, I am unable to add one particular user to the watchlist. I am getting error " We couldn't submit your request. Refresh the page and try again". This is ...
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Hi Atlassian Support team, I’m building a Forge Custom UI app that needs to read Jira Assets data. Environment: Jira Service Management Cloud (Premium trial), site URL: https://sparkmindintelligent...
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Currently our business has a first line support department that handles tickets from direct customers within Hubspot. Our second line is a bit more complex since they have a different set of direct c...
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I cannot log into Jira Service Management or other pages. I do not receive any verification code either to my email or Authenticator. In the past I received code both to my email and Authenticator. S...
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when I see default permission schemes, I see that Service Space Customer - Portal Access, which is a security type and not a project role, have the Assign issue permission. when we add the assi...
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I use gadgets 'Time in status" on my jira dashboard, and I want to mark some tasks like in the Outlook, without going into the task
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We are in Jira Cloud, Jira Service Management, project is Team Managed. I am trying to get all information regarding the user from user name. I need account id, email address etc. I receive...
- Question
- action
- api
- cloud
- get
- jira-automation
- +4 more tags...
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Hi team, Hope you all are doing good. I would like to understand if, when we subscribe to an addon in the Jira Marketplace, the question 'Number of users in your Atlassian app instance' ref...
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I have a list of about 200 cameras that i wish to import on my components. i wish to know how i can make that in mass
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It appears that JIRA has officially rebranded "Projects" as "Spaces" and I noticed this change in JSM, but when I look for how to create things such as portals in the Atlassian support page the new t...
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Hi, I am trying to configure SLA in JSM. The SLA is created but I am unable to view it at workitem screen. I tried to add the SLA field in the Work Item Layout, but it...
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Hello, I'm working via following two links of resp. QPS and Norbit https://qpssoftware.atlassian.net/ https://jira.norbit.com Since 19/09/25, there is however somehow an verification code r...
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We have a user who can't access the site, he got a permissions alert, although he has the relevant permissions as a user. We tried to recreate the user, and then he became 'suspended'. We trie...
- Question
- cloud
- loom
- opsgenie
- opsgenie-cloud
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I want to create an automation in Jira. When a support work item is created via support email, I want to clone the same work item in the corresponding customer's space. Is this automation possible? C...
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Hi Team, We're using JSM and have integrated MS email account for creation of service request/tickets as and when emails are received on this account. Now, we're moving towards implementing...
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In Jira, the user has two accounts under the same email address — one it shows private email and the other with email address. Although the user already has Guest access to Confluence, they still can...
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It seems the last 7 days are shown by default in a report. I don't see an option to change the date range. I want a report for the past month. The problem in the community is that everyone only prov...
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What Confluence features are available when using it as a knowledge base in Jira Service Management,
Title: What Confluence features are available when using it as a knowledge base in Jira Service Management, and which features are not? Body: Hi Community, I’m currently using Jira Service Manage...
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Dear community lead currently my organization is using LINE official account to receive request from our user then our helpdesk take it forward to create ticket in JSM. I have explored that JSM stil...
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Once a customer creates a ticket using the web portal and my support team reviews the ticket and need to escalate to developer team can we create a ticket on the backlog of another project with all t...
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Buenas tardes, Estoy intentando dar acceso al rol "Service Desk Team" para que pueda agregar aprobadores en un tipo de ticket "Peticion con aprobacion" pero no les deja. Lo raro es que otros usuari...
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For some reason, my plan changed from free to standard, and I can't change it back to free. It only gives me the option to pay $75, and even then, it gives an error when I try to continue.
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I think I might know the answer already (which is no), but I'll try anyways. I need to find a solution on showing tickets on the organisation overview page of tickets that have that particular organi...
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Do we have to move off standard plan?
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Atlassian Community Events
| User | Count |
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| 28 | |
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| 6 |
| Subject | Author | Posted |
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| 2 hours ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |