Community resources
Community resources
Community resources
Jira Service Management
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Hello We have a customer who has been able to log into our customer portal for many years with no issue. Then in the last 2 weeks this user is no longer able to access and initially got this message...
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It works perfectly for users who are not logged into any Atlassian account. It also works perfectly for users who are logged into organization's Atlassian site. However, if someone is logged into a ...
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Dear Atlassian Support Team, I am an Organization Administrator for our Atlassian organization. However, I am currently unable to update the payment method or replace the credit card used for our su...
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Hi, I accidentally created an Atlassian site and organization with the wrong site name and organization name. Both are brand new, unused, and on Free plans with no real data: Site: digitalacademics...
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I've set up SSO with Okta for my portal-only JSM customers using this guide, and that is working. My next goal is to provision Customers from Okta, but when I follow these steps, I get stuck on step...
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Hi all, I need some help. I created a button in a workflow to perform (From Any Status to Any Status). I called the transition (button) Remever Acessos (Remove Acesses). When the ag...
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I want to delete the below service & organization digitalacademicserviceportal.atlassian.net DSAP
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Running Migration Plan fails with statusCode=502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY 2026-
The exact error: 502, xFailureCategory=FAILURE_ORIGIN_CONNECTIVITY Migration ID: 14874fa5093b0855391663c512552d2417e868a3 Cloud site ID: fce878fc-eba3-4987-8983-65c89a330c71 Timesta...
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Hi everyone, I am using the free plan of Jira Service Management, and I have encountered the following error: Hash: 8ZB3H2 Trace: f6fac28dd9e5406f8e3d93ee8b9633d8 Could you please help me with th...
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I got the following error Hash 1AFEILN Trace 50f15bdf2730432cbd8daeb89b08cc86
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🔍 Reading between the tickets I often work with organisations moving off legacy ITSM tools onto Jira Service Management. The brief is usually cost reduction. Replatform quickly and move on. But as...
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We want to automate the creation of a task in Jira SM from the content of confluence page. The content of such a confluence page would be the details of a deployement lists of software packages for ...
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With the same personal API token, tools/list returns a completely different tool set depending on the endpoint: With the same personal API token, the authv2 endpoint previously returned the full s...
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Hello, When we try to mannually add an external customer to an organisation in CSM (organisations have been imported) we get the following error message: krysteleg@gmail.com (Grant...
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Hi Community! 👋 We're excited to announce our next AMA session - this time focusing on Solution Composer, the new AI-powered setup experience in Jira Service Management. 🎬 Get a quick glimpse o...
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Hello everyone, Is there a plugin/add-on for Jira Service Management (Cloud) that allows you to configure file uploads in a preceding form? In the form I am currently working on, I would like to ad...
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Hello, I want to have users that have the Service Desk Team role, but also other users with only a viewer role, so that they can see the tickets, but can only comment on them and can't make any othe...
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One of our customers got a new email address, the domain changed (aaa.com to bbb.com). We updated the customer record within the respective space. Now, when we create a new issue and search fo...
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Hello, We are testing Jira Service Management (company-managed, Cloud). Agents can already reply to customers from within Jira ("Reply to customer"), which works. What we want: allow agents to repl...
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Hi all, would love advice on this, sometimes when our agents go on leave and they are assigned a message or automation emailed. Their auto responses via outlook come back as customer comments. I th...
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...eason for our inquiry is that our application assumed there would always be a single field with the schema com.atlassian.servicedesk:vp-origin , which is normally true. However, in this customer i...
- Question
- jira-cloud
- jira-service-management
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We're looking to conduct user research in the following weeks and we were hoping if we can interview you & the people in your team! Here are the following details: Product: Jira Service Ma...
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A new user logged into our production portal and was asked to register an Atlassian account, selected Microsoft account verification and then continued the log in process. when he pushed the bu...
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Hello, We recently launched a new ITSM project that now utilizes the Teams functionality within JSM. Our previous project did not use teams. When a ticket is created, the customer sel...
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Has anyone ever gotten this to work? I have a trial Twilio account, I have my account SID, my API key SID, and my secret, plus of course the phone number. Also a note: the phone number itself kept s...
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Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| January 14, 2025 5:27 AM PST | ||
| January 13, 2025 8:41 AM PST | ||
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| January 7, 2025 8:47 AM PST |