Best way to capture affected customer details from Assets for email-created requests in JSM?

[gollapudi sidhvi]

Hi Everyone,

In Jira Service Management, what is the best approach (fields or automation) to capture affected customer details from Assets in these scenarios?

1. A customer creates a request directly via email.

2. Customer A emails the helpdesk on behalf of Customer B (who may not have Jira access).

How can we differentiate the requester and the affected customer while linking the affected customer from Assets?

Thanks in advance for any pointers or references from the community.