Community resources
Community resources
Community resources
Jira Service Management
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Hello, We are working on setting up oncall schedules within JSM. I set up a team so I can open the operations portion for that team. I will only have a small JSM agent pool and the other folks...
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This is a follow-up to my previous post: Solved: Jira is creating service requests for "out of offi... I thought I had it solved --- But I just got a batch of tickets created for OOO resp...
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Hello, I am trying to better manage user accounts in Jira service management. Since we use Jira service management for our org we want everyone to have a jira customer account in service management ...
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Is it possible to create a email requested ticket without having to create an account? For example, I now send an email to our email address and then I receive an email back shortly afterwards with t...
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AT&T is stopping Email to Text on June 17, 2025. We get numerous alerts from our job automation software that are information only to let us know that certain jobs have run or have hit cert...
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- cloud
- opsgenie
- opsgenie%2ccloud
- opsgenie-cloud
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My organization used to have a Jira project that was able to link to our Kanban board but we have since gotten rid of that project and only have JIRA Service Management. Our Kanban board that we have...
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I need to check the linked issue type and link type if its correct then transition needs to allow in ticket. Ex: I have bug issue for this bug issue the instance issue with link type causes should b...
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Hi there, Laptop and employee are managed by JSM Assets. I add an attribute to Laptop schema to refer to employee as below: A laptop and a employee are stored as below: I want to sh...
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キュー、レポート、ダッシュボードに【組織】ファイルが効かない 設定方法を教えてください。 現在はディレクトリ➡組織に既に組織の設定をしましたが、 でもファイルで絞り込みすると、表示されません。 I have already configured organizations (directories) in Jira Service Management. However,...
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We are trying to create an automation rule in our service management project. The triggers we are trying to use are 1. when issue is created 2. when issue status is changed from done to in progress....
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ex: Instance ticket should not be allowed to transition to the "open", "closed", "Manufacturing" workflow status unless the following conditions are met: "System" field has been populated in instanc...
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Good day everyone, is anyone facing double navigation issue. From yesterday I am seeing i have two-duplicate nav bar. I logout and login but issue still there
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Can not invite user due to error of "being deactivated"，but never invited the user before, and the user does not exist in user management and customer
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I've been working on a jira cloud to jira cloud migration for the last week. This morning I finished migrating some of the projects into a single, JSM accessible project. I thought I had everything c...
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I am attempting to download Atlassian's SOC 2 reports from the following link: https://www.atlassian.com/trust/compliance/resources/soc2 On the left side of the page, I see a Documentation sect...
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When we invite a new customer and the customer accepts the invitation, their email visibility is by default set to you and admins only. Is there a way to set that default to everyone? Also is there a...
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Hi there, I'm trying to create an automation that notifies the user via email whenever someone submits a request using our Jira form, indicating that the ticket has been received. I have the form se...
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Hi Community, First, a big thank-you to Julia and Josh for sharing your experiences and thoughts on using a consolidated JSM project structure — your input has been incredibly helpful as we weigh ou...
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Hola! configue el proyecto para que todos pudieran enviar correos y crear las incidencias pero me esta dando error : Lo sentimos, el autorregistro está desactivado para este centro de ayu...
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I have a quick question, I'm not sure if it's the right one, but I've tried a few things. I have a form that is automatically submitted when a service request is created. The form is called" “Us...
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We added a dropdown field to a new hire Form template. The dropdown lists all managed users to choose from. We have some Jira software users that need to fill out the form and select names from the d...
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Hi, I am attempting to create routing rules in JSM, when I use priority for my alerts there ware values P1 through P5. My organization users values P0 through P4 for priority. How...
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I want to add the virtual agent to my help center landing page.
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Hi everyone. Previous community answers (specifically Solved: Automation using form field value as a condition) got me to this point in my automation setup: Trigger - when form submitted spe...
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Hi everyone, With the introduction of scoped API tokens, I'm working on setting up an automation using a more restricted token. However, I'm being prompted to configure OAuth authentication instead....
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