Community resources
Community resources
Community resources
Jira Service Management
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My Time to Resolution - Met report is missing several issues even though they did not breach and have a resolution of Done. I can't get them to appear at all, even when filtering by the specific repo...
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Today onwards, I'm not getting calls for alerts on my phone, prior to this, I always use to get calls, my email and phone number both are set-up in the notification tab of on-call, today I got one ca...
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- cloud
- opsgenie
- opsgenie-cloud
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I am trying to export some monitors from the asset function and have it filtered on two locations, but getting the following error Action Complete Export 1092 Objects, 1 error encountered&nb...
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Hi all, Quick question about the Triage button in the top‑right side of JSM. We’re seeing some limitations when trying to assign a specific ticket type to a single user: when we use “Upda...
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Hello, I have created a new area and am now encountering the following problem for the first time: When I create a ticket, it is always listed as Anonymous and the Reporter field is completely miss...
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in our org we want to implement the Vendor Security Risk Assessments in Jira, it is possible, required info and steps to implement.
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Hey, everyone! We are trying to utilize the Rovo agents in the portals. We've got an internal help center, so most of the users who are raising the requests can co-operate with Rovo agent in the por...
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Hi! I'm setting up a new project in JSM and would like to use the change calendar to highlight any conflicting changes. However, I find the built-in capabilities quite limited for this purpose, and...
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Hello everyone, I am facing the issue while importing data from a saved search of the data manager into assets. The error message is "X error(s) found in source data" with no further error deta...
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Hello, We have been using URL parameters to pre-populate internal values in our portal forms using the following format: ?customfield_<field id>=<value>&... However, this functiona...
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My original goal is much more complex, but since it's not working as I expect I'm now simplifying it to this: 1. customfield_12389 points to Assets schema (no filtering except objecttype = xxx). Sin...
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Hello Atlassian Community! I want to create Automation which sends e-mail to certain user with all the comments from the work item added after the date saved in custom field. I created date-time cu...
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Is there a way to provide request edit permissions for the customers on a project?
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I have found lots of documentation around how to filter an object field based on another object. But can you filter an object based on a select list custom field? I would like to cerat...
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Right now, for an attribute that link to an object, a user can type a new value (object) there. There are 2 issues. 1. There is no modal pop up to allow the user to input other attributes i...
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I have an onboarding form nested in my "onboarding" request type. Within this form is an "IT Equipment" checkbox field that includes various options for equipment such as PC, Laptop, etc. What ...
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Hi! I needed to create a new instance of Jira Service Management as the old ona was not used for more than 120 days. Now I wanted to add a new one to slack and I see both of them (old and new o...
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Environment Identity Provider: Keycloak (SAML 2.0) Atlassian product: Jira Service Management (JSM) Domain verification: Enabled (verified domain) Provisioning method: JIT (Just-in-Time) via SAM...
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Hello, is there a way to remove the ‘Context fields’ SLA, Suggestions, Development, Automation from view for employees? How can this be achieved?
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Hello! We want to keep the same thread in Outlook when comments are added on a ticket. Now when the person that made the ticket adds a comment it's a thread and when an agent set a response it's ano...
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Hello dear community, I am currently trying to create an approver workflow for our Help Center. To explain: A customer creates a ticket, then it turns out that they need approval from their super...
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I can't locate the version 1.7.20 for encryption for jira in version history page of jira market place. Please advise. https://marketplace.atlassian.com/apps/1215791/encryption-for-jira/vers...
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I am trying to activate my jira but not able to proceed, i can get extension of 10 days to set payment method and get it activated, please help
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Hi Team, Deduplication is currently not working in our environment. Even when the same alert is triggered multiple times, it is creating separate tickets instead of merging them into a single incide...
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Are there any good alternatives to customize and support AI chat functionality for the JSM portal other than Refined? Overall, Refined is a solid site with lots of good features. However, they are es...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |