Community resources
Community resources
Community resources
Jira Service Management
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Our applications database lives in it's own schema as there is not enough data points within Services for the information we want to know about an application. How can we ensure data continuity betwe...
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We use internal and external workflow names. Currently the status filter has two options: 1. open / closed 2. internal workflow status names Is there a setting to change status filter in customer ...
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We're trying to use Jira assets to track some fields used in an application so we can track changes and give people a quick way to see what automations may be impacted by changes to a field. Ou...
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I noticed that when clicking on a Jira filter result, it opens the item in a side window. This was not the previous behavior. Is there a setting that can be configured to revert to the previous behav...
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I am having problems with knowledge base access for internal employees without Confluence licenses. I have followed what I see online and still am running into issues. I have set the permissions for ...
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TLDR; I want to use an object attribute (X months) to calculate a new date and update another attribute with that date (as part of an automation). Scenario I have a list of systems/tools that need ...
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Hi, A few days ago when i made a internal comment on a ticket it appeard with a yellow background but not anymore! How can I have the color back for the internal notes? Can I do it myself ...
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Hello, what happened to the Summary Page in a JSM? As far as i remember there was Employee utilization Most frequently created tickets Informations i could directly work with....
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Alert closed via voice but actually call is even not received. So somehow the alert is closed
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We have added a new Project/Space in JSM for a new customer. We cannot get a phone line from Opsgenie anymore so we currently cannot provide a customer support hotline (we have 13 existing customer s...
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...oolean - but an integer). This is all working as expected via automation. When the threshold value is a 1 (ie true) then I am trying to have a jql that will check for any tickets for this specific m...
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I want to create two dashboards to show it to the manager. The first is the one that shows the total time invested by each user during a specific period (for example, over the last week). The s...
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We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we us...
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Is there a way to find users who holds a JSM agent license but does not use it? I can't look at the last login details on the user since most of my JSM agents also holds a Jira licence. I can't find ...
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Hello, I can add service collection to my site smartopspanama.atlassian.net. I got an error I have attached screen shots. Kind regards, Marco
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We have multiple queues set up in JSM (cloud) and they are tied to distribution list emails. Within the past day or so, all of the members of the distro list are suddenly getting emails about a verif...
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my team has an automation in place but the issue is the field is not populating from the ticket its stemming from and I dont know where to fix the issue has everything in the automation should be wor...
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Team, I have enabled CSAT for a service project and created an automation rule to trigger the CSAT survey link to the reporter. However, the survey link can be forwarded to a third person to rate th...
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Facing problem
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Struggling with connecting jira Auth callback must finish on the same client that initiated the flow
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Hello, I recently came across the Assets - Azure Integration app in the Marketplace. Does anyone know if there are plans to make this available for cloud users? Thanks
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Hi all, The Jira Service Management Cloud Documentation article What are developer escalations? states the following: "Developer escalations is a customer service management feature" ...
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How can we restrict subscription field options based on the requester's Organization in Jira Service
Hi Jira Support, We're trying to implement subscription-based ticket classification in Jira Service Management Cloud and would like to understand whether there's a native solution for our use case. ...
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not working
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