Community resources
Community resources
Community resources
Jira Service Management
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I need a solution to track the time elapsed between task creation and completion. It's imperative that it be on my dashboard built using standard Jira tools. I've already tested many plugins, but th...
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Hi all, I have made an automation that should send emails to specified addresses whenever a work item (that is not a Subtask) is created between 4PM and 8AM. This is how the setup looks: &...
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Ao atualizar um campo de seleção múltipla ou um campo vinculado a ativos via JSON no Jira Automation, apenas o primeiro valor da matriz é aplicado. Exemplo: { "fields": { "customfield_X...
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We are on Jira Cloud. I have automation rule that extracts the account id from the users mentioned in the comments and appends these users to the custom field. But this only works when the ...
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My company uses a customer service dashboard to assist end-users, and I am having trouble when trying to drag anything from outlook to Jira within a browser. Have tried all the basic troubleshooting,...
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I've contacted the AI support, and my problem is that it keeps mentioning a "Products" tab on the header or sidebar, but on our admin portal view(even for the org admin) we do not have that tab avail...
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Bonjour, J'ai un souci de statuts au niveau de mes demandes JSM. Tous les types de demandes sont sur le même workflow, je n'ai pas ou ne trouve pas de restrictions au niveau du workflow...
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Hello Atlassian Community! Atlassian's Jira Service Management (JSM) is truly a world-class offering, and I personally find its built-in Service Level Agreement (SLA) capability to be incredibly va...
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I want to create a set of sub-tasks using JIRA AUTOMATION based on labels. The task sets have tasks in common. There are four labels in total, with 3, 4, 16 and 22 sub-tasks respectively. For LABEL...
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I tried to connect to my private JSM instance with postman as it is described in your docs: https://docs.opsgenie.com/docs/account-api The API-key I provided as header parameter. I started with “Ge...
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I have a service management workflow that looks like this: To Do -> In Progress -> Resolved -> Closed When a ticket is transitioned to Resolved, the JSM agent sets the Resolution ...
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I am evaluating a migration from PagerDuty to Opsgenie, and I need clarification on Opsgenie's API quotas and pricing model. PagerDuty enforces an annual API request limit (e.g., 8 million requests p...
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I currently use Elastic rules with the Opsgenie connector (configured using the Opsgenie URL and API key) to automatically create and resolve alerts. With the upcoming retirement of Opsgenie and migr...
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i've got a project that has the portal open and widget enabled, but, every time i try to use the script, it redirects me to the login page instead of the form i defined as default. Any suggestions?
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Hello - I am pretty new to JSM and struggling to find exactly what I am looking for. So, my scenario is that we have some tasks processes set-up that go in a sequential order. Is it possible i...
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I have an Assets Schema called "Suppliers". The main Object is "Supplier". I want to email specific team members when a new Object in Suppliers is created. I'm using trigger O...
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I have an automation rule that adds the users mentioned in the comments to "Request Participant" field. It works fine only once. If the user is mentioned again or any other user is mentioned t...
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Not able to use automation for calculating project end date based on estimated hours and start date.
Seems that all possibilities for setting an project target date via automation are disabled, is this correct? I would like to set the target date via automation based on project start date and...
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The new permission pages are an utter disaster. I understand that that per "Space" workflow edit permissions currently do not work for Service Projects, so we're trying to give one of our users permi...
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User used to be able to add attachments to tickets, now he can't. If we login as the user on our computer (using InPrivate browsing on Edge) it works. If the user tries to use InPrivate bro...
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Hello! I am having an issue and hope you all can help me. I am currently migrating work items in Service Management. My only option is to import them via the Filter function > Import CSV file. ...
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I am trying to import multiple values into a Object in JSM Assets. The import works and does not give an error message but the values are not added. I have an object called Test-C with an attribute ...
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When our customers create a work item in the Help Center and we close it, they receive an evaluation function via email. How can this be disabled?
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Hi could someone advise how we see the users aligned to the Objects ? We are getting stuck and we have built it this far and really struggling to understand the next steps Is there a document...
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Jira Assets Cloud – Missing column headers in all Object Types (only values visible, headers not ren
Hi everyone, I'm seeing a strange UI issue in Jira Assets Cloud: When I open any Object Type, the table shows all the values, but none of the column headers appear. This happens for every attribut...
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |