Community resources
Community resources
Community resources
Jira Service Management
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Can not invite user due to error of "being deactivated"，but never invited the user before, and the user does not exist in user management and customer
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I've been working on a jira cloud to jira cloud migration for the last week. This morning I finished migrating some of the projects into a single, JSM accessible project. I thought I had everything c...
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I am attempting to download Atlassian's SOC 2 reports from the following link: https://www.atlassian.com/trust/compliance/resources/soc2 On the left side of the page, I see a Documentation sect...
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When we invite a new customer and the customer accepts the invitation, their email visibility is by default set to you and admins only. Is there a way to set that default to everyone? Also is there a...
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Hi there, I'm trying to create an automation that notifies the user via email whenever someone submits a request using our Jira form, indicating that the ticket has been received. I have the form se...
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Hi Community, First, a big thank-you to Julia and Josh for sharing your experiences and thoughts on using a consolidated JSM project structure — your input has been incredibly helpful as we weigh ou...
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Hola! configue el proyecto para que todos pudieran enviar correos y crear las incidencias pero me esta dando error : Lo sentimos, el autorregistro está desactivado para este centro de ayu...
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I have a quick question, I'm not sure if it's the right one, but I've tried a few things. I have a form that is automatically submitted when a service request is created. The form is called" “Us...
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We added a dropdown field to a new hire Form template. The dropdown lists all managed users to choose from. We have some Jira software users that need to fill out the form and select names from the d...
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Hi, I am attempting to create routing rules in JSM, when I use priority for my alerts there ware values P1 through P5. My organization users values P0 through P4 for priority. How...
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I want to add the virtual agent to my help center landing page.
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Hi everyone. Previous community answers (specifically Solved: Automation using form field value as a condition) got me to this point in my automation setup: Trigger - when form submitted spe...
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Hi everyone, With the introduction of scoped API tokens, I'm working on setting up an automation using a more restricted token. However, I'm being prompted to configure OAuth authentication instead....
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Do you have any ideas on how to export the assets to a list and then edit the list? Back then, we used Sharepoint and imported the data into an Excel list and then imported it into Teams so that we ...
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I have created a JSM project for the use of my internal employees, i have also added my domain to allow users to automatically and made channel access as Open. Still users have to verify their accoun...
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Users already invited as "Customers" (so they are showing in the organisation directory) are being prompted to create an account when they try and use the project portal to log an issue for the first...
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For some of our tickets, we need to involve 3rd parties, some external and some internal with shared mailbox. I have set JSM automation to automatically email these 3rd parties but email res...
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Good day, I need to create a report on the different types of Changes, Standard, Normal etc but can't see how this is done, I have googled that you can navigate to the project reports and select "Ch...
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whenever linking happens need to concatenate Status of issue, Summary using Automation in JIra cloud
Whenever linking happens the content in system field will be update as linked issue(ex: bug)status Ex: Linking Instance issue to bug issue whenever the linking happens via instance to bug or bug to ...
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Jira as beta auto allow new app for Bitbucket How to disable and did not adjust it.
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Dear community, For our support workflow we have an any transition to "In Progress". On top we have a plugin "E-Mail this issue" as a lot of customers are not proactively using the portal.&nbs...
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How to Add Organizations Field to Dashboard with Automation in JSM Cloud | Automation | Atlassian Support この設定を実施したいです。 i cant find 「Work Item fields condition」in action list...
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any linkage that exist between source and destination tickets when link is remove pre existing data the pre existing content shall remain same in JIra cloud using Automation. Can anyone help in this ...
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解決済みリクエストを3日後に自動でクローズの設定方法を教えてください。 自動化ルールの書き方
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can a viewer role allow to add attachments?
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