Why assign issue permission is mandatory for Service Space Customer - Portal Access

[vidyashree MS]

when I see default permission schemes, I see that  Service Space Customer - Portal Access, which is a security type and not a project role, have the Assign issue permission. when we add the assignee field to the request type it says its hidden and its default JSM configuration. Firstly, why would a customer be given this permission and also if its given the field is always hidden by default. When I REMOVE them from that permission, JSM automatically adds them when told to fix error. So I want to know why that permission is given and also is there any dependences internally, and thats why its causing it? 

[Marc -Devoteam- · Accepted solution]

Hi @vidyashree MS 

Please show some screenshots.

BTW Service Space Customer - Portal Access is a default ootb setting in a permission scheme of a JSM project.

It grants a customer access to the project.

The assignee field can't be provided on the portal, in a request type it need to be set with a default. This can only be to a user who has a JSM license.

If you want to remove this setting, JSM will tell you there is an error on the permission scheme, but this can be ignored.

Not all permission apply, as a customer has no access to the system, only to the portal.

[vidyashree MS]

okay, so here are the screenshots, the images shared are in order 

1. This is a default permission scheme having service space customer- portal access

2. when I removed 

service space customer- portal access from the assign issues permission i get this error 

3. when I ask it to fix it-- it automatically adds service space customer- portal access to assign issues permission

[Marc -Devoteam-]

Hi @vidyashree MS 

That's what I said, you can ignore this.

JSM by default want you to leave the permission scheme as is. If you remove the service space customer- portal access from any permission this error will appear.

This will not break the project, so ignore the error.

I know it's an annoyance.

[vidyashree MS]

Cool, Thank you for the response.