Can you call a non-Jira Slack /command from an intent workflow when using the Assist Bot?

[Trey Bornmann]

We are trying to integrate another app into our Slack channel that has the Assist Bot integrated.

Has anyone found a way to call a Slack command for another app that is integrated into the same channel using an Intent workflow?

An example would be something like: keywords in the Assist Bot Slack channel triggers the intent, the users selects the Intent's button and confirms, The Assist bot would then call the Slash command for the 3rd party app to load its module.

Has anyone been able to do this?

[Tomislav Tobijas]

Hey @Trey Bornmann ,

Currently, Atlassian Assist (the Virtual Agent) in Slack does not respond to messages sent by other apps, workflows, or bots > including slash commands for third-party apps.

There's a feature request related to this: JSDCLOUD-13919: Virtual Agent does not respond to Slack Workflow messages. 
You could check the workaround stated on the suggestion linked above and maybe go with that until this is implemented. (or, if you've found another workaround, it would be great to hear how you've constructed it)

Cheers,
Tobi

[kh_jbau]

@Tomislav Tobijas, this topic has been locked because the thread has become a bit dated. If you’d like to keep the conversation going or have additional questions, we encourage you to start a new topic. You can read more about necro posting (“raising threads from the dead”) in our Community Guidelines.

Thanks!