Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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When trying to create blank request type I am getting the following error: "We couldn't save your request type" Creating from template works just fine.
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Looking for a clean way to transfer JSM issues to the correct request type (without canceling the or
Hi everyone, In Jira Service Management (JSM), when a request is submitted with the wrong request type, changing it isn't straightforward. First, you have to change the issue type, then assign a new...
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We use a data picker field in our portal, it used to look like this: But now it look like this: How can I fix it? When entering it from Jira it looks the same way as it alway...
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Most time when a jira page gets (re-)loaded, there's one moment where the screen isn't in dark mode. It's a brutal light flash, especially if you work in a dark environment. Could you fix that...
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Hello everyone, I’m looking for ideas on how to improve our approval process. Our current setup is quite simple: the company manager (e.g. department head) approves requests made by their team memb...
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I am completing my assignment at an organization that is using Jira Service Management. How can I keep my access to my data once my current account closes? Is there a way to add a separat...
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Hello. Is there a way I can view the sent email logs? Or do I need to go to support and ask them to check? I can see emails coming in from a customer, but they are not receiving our...
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Jira allows anybody accessing the customer portal or sending an e-mail to the address associated with a JSM project, to create a customer account. How can we get notified when such an account is cre...
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Hello, I created an automated rule when I transition the issue/ticket from IN PROGRESS to RESOLVED, then send an email to the reporter and the email must contain the las comment made that was filled...
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We have observed that the Jira Technet application has stopped processing incoming emails since September 2024. This issue is impacting our ability to automatically create and update tickets via...
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The change calendar used to show in the left hand navigation, however since the UI update within the last few weeks, the calendar is no longer listed in the left hand navigation. How can we rec...
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Hi folks, We've got our customers set up into different organizations in JSM. Some of our customers in a given organization have voiced they don't want/need as many notifications, while others in di...
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Lads! Need to know how to perform actions (i.e. work item transition) on the issue that is just has been created. Meaning, 3rd step should regard only to created by auto...
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Hello, I’m located in Argentina and currently working with Jira and Jira Service Management (Cloud). I’m experiencing noticeable delays in the execution of automation rules, with some taking much lon...
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Quick question - do the organisation permissions supersede the project permissions? i.e. if the Browse Project permission is set to Service Project Customer - Portal Access but they're not in the or...
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Who is using Asset in JSM? I am starting to test with the Entra ID import but I am wanting to limit what is imported or where it is imported to. First off I only want to bring in users that are in a ...
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I am looking to find where I can see the leftover storage on each of the apps. Currently testing the free plan and it is stated there is 2gb storage. I was unable to find it using the follow...
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Hi everyone 👋, I’m currently experiencing a strange issue with email notifications in Jira Software Cloud, and I’m wondering if anyone else has encountered something similar or has any ideas. The ...
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Hi Everyone, Got a case here, where...i'm stuck. Here is the point Originally, we had 3 SLA running (Assign , Total time , Agent time) Something quite basic, but enough for a few. Soon, i'll hav...
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Is there an equivalent "add, edit, or remove field tabs from an issue type" available in Jira service management data centre. I know this is an available feature in the Cloud version. I am looking t...
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Hi, Has anyone successfully created team notification policies via the Opsgenie API? I tried following the documentation here: https://docs.opsgenie.com/docs/alert-and-notification-policy-...
- Question
- api
- cloud
- notification
- opsgenie
- opsgenie-cloud
- +1 more tag...
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From what I understand: With 2 Jira Service Management Premium licenses (for the administrators of JSM) + 2 Guard licenses, I can set up SSO for all employees (200–250) using AAD users in our orga...
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Hello all, I am facing troubles applying security on a specific Service Desk project we have in our company. What we want to achieve, is for two groups of people to work on their tickets wit...
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Hello all, Does anyone know how to change the order of the automatic active tab when you hit the ‘Customer response required’ button? Currently, the active tab is 'Add internal comment', which does ...
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I have built a rule that creates a work item when an asset is older than 3.9 years. Every time the asset is updated, a new work item is created. And I would like to have a query that first checks if ...
Atlassian Community Events
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| July 7, 2025 4:56 AM PDT | ||
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| June 18, 2025 4:57 PM PDT |