Community resources
Community resources
Community resources
Jira Service Management
-
Hi, Atlassian Community! 👋 If you've ever wondered why your AI features aren't quite hitting the mark or why draft replies miss the mark, the answer is almost always the same: it's not the AI. It'...
-
Hey everyone! We are inviting a select group of Premium and Enterprise customers to shape the future of analytics in JSM. We understand customers often face data-analysis challenges such as: ...
-
In Formula 1, every second matters, but so do the thousands of parts, machines, and more that make up the car. Join Richard Sworder, Head of Product Ownership at Atlassian Williams F1 Team, on July 1...
-
📢 Update — July 31, 2026 The rollout dates mentioned in this article for existing customers have changed. Due to some unforeseen issues and bug resolutions, the phased rollout will now begin on ...
-
Since launching Workforce Management (WFM) in Jira Service Management, we have been heads-down building on your feedback. We are excited to share the next wave of features that are now starting to ro...
-
Featured New Microsoft Teams ChatOps capabilities to manage incidents directly in Jira Service Management
When an incident is in full swing, every second counts. Your team is already in Microsoft Teams — so why should they have to switch to a browser to take action on an incident? We're excited to annou...
-
Hey Community! 👋 We’re celebrating teams that are ready to break old ways of working with a mega badge challenge.🏅 Shatter the Service Quo: Break Stuff, Earn Badges is all about exploring the A...
-
We're thrilled to announce that Workforce Management (WFM) in Jira Service Management is officially live. This has been a long time coming. Workforce Management brings native schedule management, r...
-
UPDATE 6/25: Thank you to everyone who attended today's AMA session! For those of you who weren't able to make it, here is the Loom recording: https://www.loom.com/share/d2cec2f856ce4b4894f...
-
The new Admin Journey for Assets Data Manager will start rollout today . Assets Data Manager is part of the Assets within Service Collection - Premium and Enterprise plans. Over the coming weeks, all...
-
Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
-
Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
-
Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
-
Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
-
Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
-
What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
-
Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
-
Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
-
Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
-
Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
-
Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
-
Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
-
UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
-
For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
-
18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
-
Hello. Looking to find the correct process of renewing our SCIM API key. Claude's instructions indicate that the SCIM API key should be renewed; however, we would like to confirm the proper...
-
I'm trying to create an automation using the incoming webhook trigger and then the action to create a work item. However it will not let me save it. I only get the error 'invalid incoming...
-
Good morning Atlassian Community, We enabled DMARC protecting for our JSM site roughly a year ago, and it... works, I guess. One of the things that we've struggled with is having a org friendly nam...
-
changes to how we use customer data will be effective on August 17th review and manage data settings
we got the pop-up like in admin portal Reminder.changes to how we use customer data will be effective on August 17th review and manage your data contribution settings. my concern is any data ...
-
Hello We have a service space for external customers to create tickets. Unfortunately, we are not receiving notifications or emails when a customer creates a ticket or adds a comment, or any other...
-
Hi, I am struggling with a good way to add validation to a workflow. As part of reporting, I have added a sub-category custom field for IT team to set on tickets. To avoid the team forgetting, my m...
-
We are using Jira Service Management Cloud with customer notifications enabled. When a public comment is added to a request, Jira sends an email notification to the customers involved. Customers can...
-
Hello folks, I need to create reports related to SLAs if anyone has any idea related to SLAs please suggest me. Thanks, Priya R
-
Hi folks, I want to display some information to educate the users when to raise an incident or service request. Because sometimes users raise Incident for access related issues in the JSM po...
-
Dear All, All my agents are using https://github.com/atlassian/atlassian-mcp-server#data-and-security (Atlassina-mco-server) and they accessing via OAuth 2.1 and i wanted to ask, how as...
-
Ticket# CS-267210- have been waiting for a response since June Ticket# CS-284672- no one responds to the email replies I have sent Ticket# CS-283325- no response regarding my issue
-
Alert grouping does very little except cause alerts to go unacknowledged. The ability to configure grouping assume you want it. There should be a way to allow your customers to only group when they s...
-
The way that we have it now, we can scan the QR code of a device using a phone which brings us to the record in Jira Assets. From that screen we can use a dropdown to manually update the location fie...
-
Anteriormente para que me aparecieran activaba Desde la confirguracion general en Jira Labs y en Nueva experiencia para cambios de estado de actividad le daba clic pero ahora no aparece el boton para...
-
Hi All, In our Jira Service Management portal we have various service request types where we have added a filed called "Manager". The requester provides the name here and the approval goes to that p...
-
...xperience metrics to uncover true Customer Satisfaction — Bringing the watermelon problem, and experience metrics, into Jira Service Management, Atlassian Community Creating a Happier Service D...
- Article
- jira-service-management
-
When first navigating to the board by selecting the stared space I am getting an error "We can't show this space. You don't have permission to view this space, or it may not exist". The error message...
-
We currently have an automation for sending out department approvals once a week. That automation includes a status change to trigger the department approvals. I am currently trying to simplify a wo...
-
What are the benefits/drawbacks?
- Question
- cloud
- jira-service-management-cloud
-
Hi everyone, I'm trying to create a Jira Automation rule that automatically copies an Assets/Object field from a parent issue to a newly created sub-task. Setup Field type: Assets/Object field F...
-
I would like to raise an issue regarding the Asset Schema view, which has been occurring since last Monday. Whenever I open my Asset Schema, the filter settings automatically revert to the default c...
-
Hello I am receiving log in errors. Can anyone help?
-
I used to be able to open the sidebar, set a width ( by dragging the left side of the sidebar ) and get the width to persist when opening another work item. Now when I switch to a new work item, the...
-
Hi Atlassian Community, I’m trying to contact Atlassian Support about an access issue, but I’m stuck in a loop. Our Jira Cloud site is active and the URL is definitely correct. However, when I ente...
-
There was a recent change in Jira when the knowledge drop down field has reduced the amount of characters that are visible. Can this be brought back to show more information as we need this visibilit...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 8 | |
| 6 | |
| 5 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2026 7:47 AM PDT | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 17, 2025 6:37 AM PST | ||
| January 16, 2025 9:24 AM PST |