Community resources
Community resources
Community resources
Jira Service Management
-
Hi Community! 👋 We're excited to announce our next AMA session, this time with @Juhi Duseja, Senior Product Manager at Atlassian - focusing on AI capabilities for Alerts and Incidents in Jira Serv...
-
Hey Community 👋, We are pleased to announce that the new Customisable Space Summary page for Jira Service Management is rolling out to customers on premium and enterprise editions. The new experie...
-
Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
-
Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
-
Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
-
Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
-
What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
-
Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
-
Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
-
Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
-
Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
-
Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
-
Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
-
UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
-
For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
-
18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
-
If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
-
Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
-
As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
I'm following the guide Move from Jira Service Management to Customer Service Management It says - Check the box next to Copy settings from an existing space. Select the Jira Service M...
-
Hi, I have a JSM Cloud project with the following setup: Assets object schema — Squads and Divisions: Object xx-123 : managers = user1 Object xx-456 : managers = user2 The managers attr...
-
How do i add colums to the custumerportal?
-
El administrador de la organizacion dejó la empresa y no me es posible acceder a su mail. Como puedo designar un nuevo administrador de la organizacion?
-
Hi, We have a customer portal where external users can create tickets. When creating a ticket, they select a location (train station) and an associated equipment from a custom field. Often, multipl...
-
bonjour je suis administrateur du site mais je n'arrive pas a supprimer certains tickets! comment faire !!
-
May was a big month for Playbooks and Automation in Jira Service Management. We're shipping five updates — from AI that writes your Playbooks for you, to richer step content with images and files, to...
-
👋 Hi Community, We've been listening — and we know that not every status update is meant for the world. Sometimes you need to keep your customers, employees, or partners in the loop without publis...
-
Hi, I have created a dashboard with more than 10 gadgets. I need to add one of them to another dashboard. Is it possible to copy a gadget from one dashboard to another?
-
ユーザ権限について確認させてください。 現在、org-adminが組織管理者なのですが、その一段階下げたレベルの管理者を作成したいと考えております。org-adminほど強い権限ではなく、しかしながら組織設定はできる権限グループ（管理者権限）を作成したいと考えております。 上記を作成する方法についてご教示下さい。
-
To Whom It May Concern, While trying to engage and use Jira Service Management, I am met with the below error - is there a set of common solutions to resolve this issue?
-
Hello, a user accidentaly deleted a bunch of assets. The assets were recreated, but the issue were the assets were used are left with an empty field. Does anyone know a way to recover the informat...
-
atlassian-operations Terraform provider doesn't work with service accounts — please add scoped-token
Hi Atlassian team — writing because we can't use the atlassian/atlassian-operations Terraform provider with a service account, and we'd really like to. Issue: Our team uses a service account to m...
-
We have JSM premium and we would like to import Intune assets in JSM via Data Manager. There is an adapter available in the Data Manager Jobs section. Is there any guide or step by step...
-
...e true. AI agents do not do that. What Changes at AI Speed At Team '26, Atlassian made Rovo Ops generally available as the out-of-the-box operations agent f...
-
Hi, how can I create a Jira access? Thanks
-
I have an external facing JSM Space that is required to have external 'customers' access, at the very least, communicate via email / create tickets via email. Ranges from incoming to former emp...
-
For license auditing, we export a users report and check the "Last Accessed" date. Any accounts that haven't accessed a particular app they're licensed to are up for revocation of that license. Wit...
-
En este ticket se visualiza el ticket padre (ITSM-36404) y su ticket hijos: ITSM-363646 ITSM-36292 ITSM-36296 ITSM-36312 ITSM- 36290 ITSM- 36303 Este campo (es padre de), quiero capturarl...
-
Hi, I'm struggling to make an automation that reminds the assignee that there's a task due. There's a date & time field with the due date. My goal is for jsm to leave a comment 15 m...
-
Migrating a JSM project from one Cloud site to another Cloud site We have two Atlassian Cloud sites:
We have two Atlassian Cloud sites — one that has a JSM (ITSM) project and another that has a Jira Software project. We want to move the JSM project into the Jira Software site so both projects live ...
-
・環境 Jira Service Management（Cloud） REST API: POST /rest/servicedeskapi/request ・質問内容 JSMのREST APIを使用して、リクエスト起票時に複数の組織との共有設定を付与してチケットを作成したいです。 ポータルから人間が起票する場合は「組織と共有」で1つの組織を選択できますが、APIから起票する際に複数の...
-
Hi everyone, I'm trying to integrate the Atlassian Remote MCP Server with a third-party MCP client and I'm looking for some clarification regarding official support and OAuth configuration. Accordi...
-
I can export my customers to CSV from the Customers page, but I cannot find any way to import them back (or import new ones). When I go to: Service Project → Customers → Customers tab I don’t se...
-
We’ve overhauled our backend to support up to 10 million objects per object class, giving you the headroom to manage even the most complex environments. As your organizations grow, so does the comp...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 21 | |
| 17 | |
| 8 | |
| 4 | |
| 4 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |