Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Are there permissions that will allow a user to see a task assigned to them in a project but not see any other tasks that are not assigned to them?
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We had users that were disabled and re-enabled in Azure. they lost jira access. The accounts are deactivated, and they will not allow us to reactivate the button is greyed out. We do not have SSO se...
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cómo llevar el control de los activos y su historial, así como también generar reportes eficientes. Necesitó el historial de los activos ejem a cuantos usuarios se a asígnado
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How can we include the full comment history in Jira email notifications? We are facing an issue where only the most recent comments are included, which does not meet our clients’ expectations. Could ...
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Hi all We have a SNow <-> Opsgenie bidirectional integration set up and working. We have assignment groups to teams set however we have a few exceptions where within an assignmen...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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We are still in the learning phase with our JIRA helpdesk and we have run into a little issue that I would like to resolve. I want my users that are submitting tickets to be able to see the Sta...
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I run a support desk on JSM for customers of our software package. They raised support tickets with us via a subdomain, https://support.ourdomain.com/. We have taken on a new customer that i...
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{{issue.created.plusWeeks(3)}} The due date should be set to 3 weeks after the work item was created I have also tried “{{workitem.created.plusWeeks(3)}}”, but the due date still remains empty....
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Hi All I am using JSM Data Centre I dont have script-runner I have a custom field for assets customfield_100 which contains an asset with text attributes Key Name Serial I c...
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Hi All, Writing to inquire if the beta version of Dashboard Insights can be enabled in the Sandbox version of our environment. Thank you, Li H.
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Hello guys! I was wondering if there´s any plugin or feature for JSM, to manage hired services for the custommers. Any solution that permits the service agent to be aware of the service...
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Hi everyone, good morning. Hope you're doing well! With the recent Jira update, I’m experiencing some issues with custom fields. Some custom fields simply can't be associated with the forms of cert...
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Hi everyone, I’m building a Jira Cloud Automation rule and I’m stuck on reading the value of an Assets field in a smart value condition. Field: “[JESS] – Assets Deelnemer Afdelingen Teams” Typ...
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Hi there, I want to assign the team based on the affected service selected in a customer request. The affected service will be preset on creation from the portal. I now want to have a generic rul...
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The rule is now always executed when an asset is updated and in our case this happens every hour due to an importer. Can I tell the rule to start only once a month? With the trigger, I can only ...
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Hi everyone, I'm encountering an issue with a cloned request in Jira Service Management (JSM) where the image preview in the description is not displaying, even though it appears correctly in the or...
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Hi, I am not succeeding to repeat use of custom field in a team - managed project form. I want to use same field multiple times in the form to show different default answers for a Field#1 choice. For...
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Hi everyone, in my overall support workflow requests are collected using an external service. The external service will then forward the requests to JSM via e-mail. The from e-mail address is always...
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Hi Team, I am new to the jira and jira service management. Please help me the detailed steps, how to achieve below requirement using automation rules. Below is my requirement. Using Jira Service M...
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Hi All, I am creation a form for an Issue type in a new Jira project. I've created a customer field #1 with two options. I have another field field #2, base...
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Hi Community, I’m configuring a workflow in Jira Service Management (JSM) and I’d like to know if the following is possible using only native features:Goal: Goal: I want to require the user to ent...
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...ilter that can be added to a dashboard or a report that I can send to leadership to reflect the true amount of work people do regardless of who is assigned to the work item.
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Working on JSM, free tier. I have 3 people as service desk Team. (checked on then people and access tab), when doing some tests. 2 users work just fine, even can submit tickets if needed. the thir...
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Hi All, I want to make sure that my agents are aware of tickets that they have not commented on in the last 48 hours. I currently have the following rule that does this: This works perfectly, b...
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My goal is to determine the number of outward linked issues of the current issue that are not in status "Declined". From my research it seems lookupIssues is my best bet, however I'm not sure if I'm...
Atlassian Community Events
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