Community resources
Community resources
Community resources
Jira Service Management
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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My company has recently setup a marketplace app that allows us to cerate tickets from Microsoft teams. We would like to be able to see how many tickets are being created using this new app to help us...
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Can you please UNINSTALL the Rovo Dev for me before the trial period as I do not need it? I tried MANY time to uninstall or disable but there is NO WAY to do so. Please help t...
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One of my users is not receiving emails when a support ticket is opened. He used to receive them up until last week when his email account was hacked. He has since changed his password and the issue...
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Hi everyone, I am a Jira Org Admin and I’m experiencing an issue where project roles are being "injected" into new projects created via the REST API (POST /rest/api/3/project), ignoring the specifie...
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Did Atlassian release an update to allow 30,000 work items in the same Plan? I know recently they changed from 5,000 to 10,000, according to this: source: https://jira.atlassian.com/browse...
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Hi, I need to retrieve the custom field values inside a form in JSM Cloud using the REST APIs. How can I do that? Furthermore, I need to update an existing issue by filling some custom fields and I...
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We're using Jira for some while now and we'd like to incorporate Service Management as well. But right after pressing Try now, I'm getting an error message and have no option to otherwise. How can ...
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Hello everyone, I want to configure Jira ticketing tool for SOC team, can anyone suggest any documents or steps to configure the perfect ticketing system. our siem connector not in the jira operation...
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Hi all, I need to know how I can get in contact with someone from Support team. Have few questions related to billing of Atlassian products. Need to be on call for that. Any idea how I can get in...
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Hi, is it possible to show customer requests/tickets, that can be found under "Avatar" -> "Requests", right away on the landing page of the JSM customer portal? With best regards Sebast...
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Hi, in JSM customer portal on the page "Requests" customers can find their tickets in a table. The table is filtered for "Status=Open", so only tickets with the status "open" are shown by default. ...
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Hi everyone, I’ve been experimenting with Rovo agents and I’ve noticed that they perform really well when they are focused on a single, well-defined task. However, when I need to execute more compl...
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Hi everyone, I want to develop a plugin to remove users from JSM Cloud sites based on their last activity. Could anyone help me with the following points? How can we fetch all users along with thei...
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We are facing an issue while selecting values in the "Project Teams" field. Whenever we try to add or select values, we get the error message "Specify a valid value for Project Teams (P)". The value...
- Question
- cloud
- jira-service-management
- jira-software
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Hi, we're trying to create a request in JSM Cloud from an external ITSM tool through REST API but we don't know how to send the Request Type because it's a locked field. The only workaround we...
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Jira Cloud. Users granted agent role no longer receives emails for external comments. I had a customer email as reporter in an issue and all external comments are sent as emails. Same email was inv...
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I am building a forge app that listens to jsm issue creation (avi:jira:created:issue) to trigger a workflow. I'm seeing inconsistent behavior depending on how the request is created: - When cre...
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Hello Atlassian community, While working on updating our help center i came across the ability to create a Landing Page. But i cant think of what the benefit of this would be. At lease not when i ca...
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Hello Atlassian community, I have an automation rule that when a comment is added to a ticket in status "Waiting for customer" the ticket will transition to "Waiting for support". The problem...
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Can I remove this search bar in the portal or any hiding options? Thank you.
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I use to be able to have the picture size to the top of the page, like this: But now, I can't find that option anymore to do it. Anyone know where that option is?
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My team is currently working on an API connection for our service desk. We are facing issues regarding having an attachment image come back with the API request to be uploaded as a comment. We have t...
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We are using paid version of the services. admin account got stucked on 2FA can you help me on this matter ?
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My team has been unable to login to Opsgenie, starting Tuesday of this week? I was under the impression we had until April of 2027 to move.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Client want's to change his current email id & phone number for his project ID - 4508396, Project Name - Nima Tshering Lama Current Email ID - tanima_455@yahoo.co.in Current Phon...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 41m ago | ||
| 10 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST |