Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, i try to use JSM as a IT Ticket System for our external customers. And i´m missing all the customers contact Informations. I know, that i can add custom fields. But they´re not visible fo...
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Hello, I have a default help center called ‘A’ and I've created a new one called ‘B’ for two new spaces, where I've changed the banner and the interface colour to clearly distinguish between the two...
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i have set up a user with the same groups and access levels as me however she cant see anything when she logs in.
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I have a custom field "Field A" that is a single user picker field and shows users filtered on Active Directory security groups. Field Id is customfield_10373. Screenshot below: Now I ha...
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Hi Support Team, I’m currently working on an automation project for our support service and had a question regarding Jira’s email handling. Specifically, I’m wondering if it’s possible for Jira to d...
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Hi Team. Received an email stating my account is disabled and SSO is also disabled. When creating a password via the link, I get an expired/invalid link error. Not able to regenerate a new link, nor ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I have custom field single select (dropdown). Is there an option where I can import my excel a list for the value of dropdown in Jira?
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Given I've just started migrating users to our new solution on JSM and Compass (because you forced us off OpsGenie) and I've just started to load users the SAME DAY you announced you're dropping Comp...
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Have a couple of questions in regards to JSM portal customer access and how they work together and fix this issue we are having. Little background into our environment, we have project called Ops wh...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on Gartner Peer Insights about your experience! In order to be eligible you must be us...
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Hello. We have successfully integrated MS Teams with JSM Cloud using the free Jira Cloud App. It seems to be working as designed. As you can see from the screenshot the customer chooses a site, space...
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The scenario: UserA send an email and an issue is created by Email requests in JSM. In an automation I change the reporter to a different user, UserB, with a noreply mail adress. However, the con...
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Suddenly replies to 'resolved' tickets are not reopening the ticket
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I try to use Jira Service Management and before announcing it to the company I would like to test it IT internally to see if it suits our needs. However I still want to add customers already for us t...
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Does Jira Cloud Migration Assistant support migrations from commercial to Fedramp cloud?
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We just updated to 11.3.4 of JSM Data Center last night. Now, any of my Asset AQL queries involving Created date are no longer working properly. Anyone seen anything like that? The main query I want...
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I’m building a Forge app with a jira:customField rendered in JSM portal-request using Custom UI. I call view.getContext() in the field UI, but for portal customers I get accountId: null. I do get po...
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How are you balancing strict validation vs user experience in Jira Service Management request forms?
In my experience, adding too many required fields and validations improves data quality but often frustrates users and slows down ticket creation. On the other hand, keeping forms simple sometimes le...
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We currently have several Jira Service Management portals (for IT, Helpdesk, DPSS, etc.), but my manager would like to consolidate everything into one single platform / portal. I’d like to unde...
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Jira Service Management (JSM) has become a core platform for modern IT service delivery, enabling organizations to streamline incident management, automate workflows, and improve collaboration betwee...
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Running into this problem with the Atlassian connector in slack. When it posts a slack notification in a channel, I don't get any alerts because it's registered as me, with the posting user. Is there...
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I work heavily in Assets within a cloud instance of a CMDB and am getting "This page is not responding" Wait pop ups after a few seconds of navigating into a schema. I have been working with the ente...
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Hi everyone, I'm looking into how to handle alert ownership in Jira Service Management Operations and trying to figure out the best pattern. The intended configuration is the following: we wan...
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The user has left the organization and currently holds owner privileges in Opsgenie. How can we transfer the owner role to another active user?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| yesterday | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |