Has the Knowledge article drop down reduced in characters

[george_bullock]

There was a recent change in Jira when the knowledge drop down field has reduced the amount of characters that are visible. Can this be brought back to show more information as we need this visibility to select the right selection.

[Germán Morales]

Hi @george_bullock ,

I could not find a published change notice confirming an intentional reduction, or a documented admin setting to restore the previous title width in the Knowledge base field.

Atlassian’s current documentation says the panel should display the article title and visibility label. Since this started after a recent change, reproduce it in another supported browser at 100% zoom and with another agent. If the same titles remain shortened, the result would suggest a Jira Service Management UI regression rather than a configurable limit.

As a temporary workaround, search using a distinctive word from the article name. For Atlassian to investigate, capture the full Confluence title beside the truncated Jira result and include when the change first appeared and whether all agents are affected. The knowledge base field documentation confirms that searches can use keywords or the article name.

[george_bullock]

cheers