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Does anyone use "Operations"?

Annelise Sheehan
I'm New Here
I'm New Here
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August 3, 2026

What are the benefits/drawbacks?

1 answer

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Ajay _view26_
Community Champion
August 3, 2026

Hi @Annelise Sheehan 

Welcome to the Community!

Operations in JSM is essentially the Opsgenie functionality that Atlassian baked directly into JSM after acquiring Opsgenie. It handles on-call scheduling, alert management, incident routing, and escalation policies — all natively within JSM instead of needing a separate Opsgenie subscription.

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