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We have setup Atlassian assist (halp) in our sandbox and set it to a response channel. It works great currently.
My question is,
We only want the Bot to respond to "@" mentions. This way people can ask advanced questions without raising a ticket or having the bot interfere with human responses.
Does anyone know a method to enable this?
1 answer
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Don't think this is possible. You will have to have a totally separate channel where requesters can interact with the agents and then invoke assist to create a ticket.
There are other plugins that do this such as the chat app from Appfire.
Regards,
Fabian
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