Opening Work Item in Sidebar resets the sidebar width

[Kevin Mario]

I used to be able to open the sidebar, set a width ( by dragging the left side of the sidebar ) and get the width to persist when opening another work item.

Now when I switch to a new work item, the width resets and I find myself always having to set the sidebar width to be able to see the fields that I need to see to respond to the ticket.

Am I the only one having this issue? 

I can't seem to find any new settings that relates to this, and I'm pretty sure this behaviour is fairly new as I remember 2 weeks ago I was still able to persist the sidebar width.

[Lalithesh · Accepted solution]

Hello @Kevin Mario 

Hope you're doing well!

I checked this on two browsers (Chrome and Edge) and found no issues. Please try clearing your browsers' cache and cookies as Marc suggested

Thanks!

[Marc -Devoteam- · Accepted solution]

Hi @Kevin Mario 

Welcome to the community.

I can't reproduce this, my sidebar with stays the same, try another browser or incognito window.

If this functions normal, clear your cache and cookies.

[Kevin Mario]

Hi Marc, 

I just tried in incognito ( Chrome ), still have the same issue unfortunately 🤔

FYI I noticed the issue initially on Firefox, so I thought it could be a browser thing. Having tried in Chrome Incognito and experiencing the same issue, it looks like the issue is browser agnostic.

[Marc -Devoteam-]

Hi @Kevin Mario 

I don't have the issue.

I see this s in a JSM space in a queue and using the "open work in sidebar" option in an isssue.

I have tried this in Chrome and FF, but field with stays the same.

Are you on the latest browser version, as it is something with the browser, not the application.

I have tried it in multiple Atlassian instances I manage and I can't reproduce this. even switching to different queues keep the with the same.

[Kevin Mario]

@Marc -Devoteam- @Lalithesh  thank you for your replies.

I have:

• Cleared my cache ( & cookies )
• Logged out of Atlassian
• Logged in on 2 different browsers ( Firefox & Chrome - latest builds )

Yet I still encounter the issue as specified above, unfortunately

[Kevin Mario]

@Marc -Devoteam- @Lalithesh found the culprit.

On the cookie acceptance dialog on the top of the site, I chose "Only necessary" instead of "Accept All"

Clearing cookies & choosing "Accept All" now fixed the issue.

[Lalithesh]

Awesome! @Kevin Mario 

If you found our answers helpful, please mark them as accepted :)

Cheers!

[Kevin Mario]

Just in case my explanation wasn't clear enough, it's this one on the right