Jira Asset Schema filters reverting back

[Michelle Kirk]

I would like to raise an issue regarding the Asset Schema view, which has been occurring since last Monday.

Whenever I open my Asset Schema, the filter settings automatically revert to the default columns:

• Icon
• Key
• Created
• Updated
• Name

I have to keep changing the filters back to my preferred settings. However, each time I navigate away to review an asset and then return to the high-level view, the filters reset to their default configuration.

This behaviour is becoming increasingly frustrating and is impacting my efficiency. My custom filter settings have worked perfectly throughout the year, and I have not experienced this issue before last Monday.

Could you please investigate why this has started happening and advise whether any recent changes may have affected saved filter preferences?

I would appreciate a resolution as soon as possible.

[Marc -Devoteam- · Accepted solution]

Hi @Michelle Kirk 

I can't reproduct this.

If I filter an onbjectand then navigate away to another object or even to another schema and I return to the schema and select the object type, the filter is still active.

Can you try an incognito window or another browser or just clear your cache and cookies.

[Michelle Kirk]

Hi we have done that and it still the same 

[Marc -Devoteam-]

Hi @Michelle Kirk 

Then this could be related to your instance.

Suggest to raise an issue with Atlassian Support, on the topic, as this seems not to be a global problem.