Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hi, I need to copy Assets from my live Cloud Jira Service Management project to a new Sandbox project I have, there are a lot to copy and I can't see a way of doing this, I have search the documenta...
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We want to add jira organizations by adding their organizationID with a automation which are stored as asset attributes. If a user submits a work item and chooses one or more departments in the cust...
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Preset JSM Data Center Attachment shared with customer customer has access to the ticket and attachments other attachment have no issue, only wav, ogg, mp3 Edge Browser (tried with Chrome...
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Is there the critical alerts feature in JSM, whereby critical alerts are able to bypass Do-not-Disturb in JSM mobile? I saw this feature in Ops Genie. Would like to know if this is possible, if no...
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I would like to understand JSM's future plans regarding asset management functionality. For example, is any out-of-the-box functionality being planned for the management of IT and OT assets (as dist...
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Hi all, it looks like the routing rule may have been changed by a user but not confirmed. The team for some reason has all their team members as admins. They'd like to know if I can find out w...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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they only appear in the timeline. how do I show them in the backlog and the board?
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Customers fill in a form on JSA. I then reply through JSA (using "Reply to customer") based on what they enter on the form. The customer receives an email with what I write. All fine. However, ...
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Hi, I want to auto update the asset objects with the user group details automatically. I see automation is not supporting this yet, is there a workaround I can achieve, We have have...
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Hello community, I'm trying to set up an automation rule so that when a Task (red) is created, it automatically copies specific field values from the related Requirement (green). 🔧 Current setup: ...
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Is there a way to ensure customers using microsoft outlook or other email clients see all the conversations in one email thread whenever i "reply to customer" in JIRA. riht now they only see the lat...
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Since Atlassian Service Management allows a service desk to have up to 10 email addresses be configured to route emails from into the service desk, is there a way to see on a newly created ticket to ...
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I want to remove an announcement from my Service Desk Portal. I am an admin and I followed the instructions from Jira. But I have no option to customize the portal and remove an announcement. Why is ...
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We are using Jira Assets via mobile browser (Edge) as it is company managed, however when we try to update our status fields, it doesn’t appear to save. Jira Cloud app is not approved; however, web a...
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We're working on our flow and one major thing is we need to have someone "logged in" to a queue 24/7. Similar to like an office reception desk where we need someone to be at the desk ans...
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If we're making the change from OpsGenie over to use the functionality now that it's directly in JSM, could you let me know what the cost changes will be? OpsGenie is being turned off > my guess ...
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Hello I want to create an automation if you comment on a closed issue the closed one will be cloned with all the information including the request type. I tried to set the request type but ...
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Why is Atlassian asking my normal helpdesk users to enable AI Virtual Agents and to do configuration in Studio? Anyone else seeing these popups for their helpdesk agents? Any way to disable this?&nbs...
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hey guys, I m trying to create an automation rule using the Team field which looks as following. Trigger: creation of a new issue When: issue type is one of the following: Story, Epic, Task Then:...
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Hi all, our scenario is like that: We have multiple services, each with a 1.level team, set up as responder-group We have only one time-zone for now, but that may change, shifts for user tic...
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I’m experiencing a login issue with Atlassian. When I try to access the login page, I see this error: “You should enable JavaScript to work with this page. We tried to load scripts but something we...
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Something changed on June 20th that broke my automation rules when updating an object that has a Date attribute. Before June 20th I had the following steps in my rule: The attribute was of type...
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Hi everyone, We are facing an issue in Jira Cloud where the default priority icons do not display correctly for customers (unlicensed users) in the Service Management portal. These icons are the sy...
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Hi, my customer has a very particular need: to see only certain request Types... but displaying fields that belong to OTHER REQUEST TYPES. On the other hand, I need to display the linked issues agai...
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Is there a way to create a report for JSM Asset object updates to show who updated the object and wh
Is there a way to create a report for JSM Asset object updates to show who updated the object and what they updated?
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