the ticket after closing aslo still resolution is unresolved

[Abilash]

one ticket is after closing also still showing the unresolved status,i tried the automation rule it showing the below error.

Edited work item successfully, however some of the set fields aren't available. Fields ignored:

Resolution (resolution)

No fields or field values to edit for work items (could be due to some field values not existing in a given project):

[Marc -Devoteam-]

Hi @Abilash 

The solution @John Funk provided is correct, but you can also set a screen on the transition and set the resolution field on the screen.

But related to your message the Resolution field is not on the edit screen you are using, also are you on a team or company managed project.

[Abilash]

Hi Marc,its company manged project the resolution field using edit screen only,but the request type is hidden from portal and added to common request in portal,but after using the automation rule also still showing same,previous when we run the all other ticketas are resolved.

[Marc -Devoteam-]

Hi @Abilash 

Donn't use automation for this, set a default resolution as post function to the DOne status or use a screen on that transition where the resolution can be ste.

There is no need for an automation rule.

[John Funk]

Hi Abilash,

Tickets are not considered resolved unless the Resolution field is populated. This is most often done by the workflow used by the ticket to set the Resolution field using a Rule on the transition to the final status (Done, Completed, Canceled, etc.). Please update your workflow to add a rule on that transition to set the value of the Resolution field. 

[John Funk]

Once you add the rule/screen to the transition, it will not update the existing completed work items.