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Jira Service Management
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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How can I change the Critical Alerts notification sound in Opsgenie iPhone app? I'd like to change it to something less...jarring. I'm starting to hear it in my sleep when it's not actually notifying...
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- cloud
- opsgenie
- opsgenie-cloud
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Let's say I have these object types connected like this: Region - Country - City When a user creates a work item and in here selects a Region, I want to use Automation for searching Assets and find...
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Dear community, I started to integrate JSM to my small company with Free subscription. I have 9 customers who should send 2-5 requests each week in total. When I tried by myself everything was fine,...
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Email notifications and request channels through our company’s Microsoft Exchange Online mailbox (Mi
Hello Atlassian Support, We are currently using Jira Service Management (Cloud) and are planning to configure email notifications and request channels through our company’s Microsoft Exchange Online...
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Hi y'all! I've created a new custom field (paragraph type) and a new automation rule in order to get the comment body using {{comment.body}} instruction and that's working fine. The problem occur...
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Hello, We have three admins in our organization, and one of them is the customer contact. How can this role be assigned to another person?Thank you!
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Body: I am using Jira Service Management Cloud and trying to create an Assets dashboard with charts and metrics. However, I am facing two issues: The Object Class dropdown only shows fix...
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We are getting the error as "You've reached your monthly limit for one or more products. Automation usage will reset at the start of the next month" under Automation configured rules. All the automat...
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Previously, queues in JSM could be expanded, i.e., they were then displayed to the right of the sidebar. Previously expanded queues are still displayed in this way. However, it is no longer possible ...
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Jira 'projects' are now called 'spaces'. Is there a chance to change Operations terminology in Jira as there is Operations department and it causes confusion?
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I have done several tests with Subject lines. My ticket Key is "SS-60", the title is "New Test for Email responses" When acting as a customer and replying via email to updates on this ticket I have...
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Hi for our project we would like an simple way to start/stop a stopwatch or something similar to track time manually on a issue. It is especially important this can be controlled manually. I'v...
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Hello, For our use case, Jira Assets is inadequate as a solution for an asset management system and CMDB in many respects. I don't want to go into the specific reasons in detail in this post, as the...
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Hi We are currently implementing Jira SM and one thing we have noticed and something I have not seen in another ITSM platform that you don't differentiate between an Incident and Request by Referenc...
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✅ Body I’m setting up an automation in Jira Service Management (Assets) to send notifications before the warranty expiration of assets. Each asset object has an attribute called "User", which is a ...
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I want to enable chat for Virtual Agent but we do not use Slack or Microsoft teams. What are other options do we have to enable the chat.
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Hi Everyone, I've developed a Groovy script that will run on a schedule in Asset Automation. This script uses IQL to obtain a list of objects and obtain the relevant attributes of the objects....
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- assets
- groovy
- jira-service-management
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I start to work with Jira Service Manager, I added two agents but I can not asign an issue, the system shows the following message: No se ha podido actualizar la incidencia No se ha ...
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Hello Jira Service Management Community! As you may be aware, we introduced the Customer Service Management app, packed with functionality purpose-built to meet your external customer support needs...
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We currently have an automation rule to email the current reporter when the reporter is changed to someone else. Well, with this setup, it sends an email to the new reporter, which is great, but my m...
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I want to be able to programmatically add/remove users from the Global Operations Admin role. Is there an API call that I can use to add/remove users from the Operations Global Admin role for JSM O...
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I’m trying to set up a new workflow in Jira Service Management that requires approvals when an issue reaches a certain status. In the Manage Workflow page, I selected the status I want to configure,...
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Hello, It seems that the Drag & Drop feature of the Request types is missing in the new view and there is no way to re-order the request in the portal view. Does anyone else experience that...
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I verified the project permissions Several users notified that they do not see the worklog option
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We have been using JSM projects for our internal employee only help desks. We are now creating a new helpdesk for external users and I am needing some baseline fact checking of a few things before I ...
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| July 29, 2025 5:22 PM PDT |