Community resources
Community resources
Community resources
Jira Service Management
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Building on last month’s release momentum, we are excited to announce a major enhancement to Service Collection beginning to roll out Assets to Standard plans which includes 5,000 objects a month at ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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Hi everyone, We’re exploring Workforce Optimisation in Jira Service Management and want to hear how we can best support you with scheduling, capacity, forecasting, availability, and assignment acro...
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Hi Community, We’re on the hunt for real-world Playbooks ideas from Jira Service Management customers. As a reward for your participation, we’re granting contributors with an exclusive Commun...
- Article
- jira-service-management
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Hi Community! We’re ringing in the new year with a big boost to automation in Jira Service Management! This update brings a new Conditional Branching control to simplify complex workflows, a flexib...
- Article
- jira-service-management
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Hi Atlassian Community! 👋 We have even more updates for you after last week’s releases of Unifying Assets across the Atlassian Platform. I’m excited to share we are also announcing a powerful new ...
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- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Summary Posting formatted content causes an unexpected redirect. Steps to reproduce 📝 Paste formatted text 🚀 Click Publish 🔄 Returned to previous screen Expected ...
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Hi everybody Hoping for some assistance please with calculating scores based on selections in a JSM form to create a prioritisation score. One example is for user to rank the urgency and we associa...
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Hi Community, We’re currently evaluating backup and restore solutions for our Confluence, Jira and Jira Service Management environments, and we’re deciding between Revyz Data Manager and Rewind Back...
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Hello, I was creating an automation when Project 1 is transitioned to closed it will automate to create and linked project 2 and assignee field will carry over to project 2. Some work type wo...
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Hello Community, I'm experiencing a persistent internal error in Customer Service Management (Free Tier). The Issue: Every time I try to access Project Settings > Channels > Integration ...
- Question
- cloud
- customer-service-management
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Does archiving issues or projects help reduce storage usage in Jira/JSM Data Center? We are running Jira Service Management Data Center, and our instance is approaching its disk storage limits (400 ...
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I have existing Date Time Picker fields in my Space: But if I attempt to create a new Date Time Picker space field, it's no longer listed as an option under the 'Field type' in the listing (&...
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I am trying to extract a report from Jira Cloud (Jira Service Management, project SD) containing all issues created between 01/01/2026 and 01/31/2026 (a total of 708 issues), including the exact date...
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Estou tentando extrair do Jira Cloud (Jira Service Management, projeto SD) um relatório contendo todas as issues criadas entre 01/01/2026 e 31/01/2026 (total de 708 issues) com a data e hora exatas e...
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Instead of adding multiple teams individually, is there a way to upload multiple teams via .csv?
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Hi, we use automations for certain emails to portal customers with a fixed set of data (smart values) about their ticket. With two of these we have problems finding the correct smart values: ...
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Hello Community members, Please help me with deleting the Opsgenie app Thanks, Shabaz
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have a dashboard that I have created many widgets on, but for some reason, yesterday, I was unable to edit it We have tried admin, global admin, but the three dashes are not doing anything, and th...
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I need the organization of any reporter to show up in work items and add it as a column in the open items view. to be clear i dont want to use the the share feature of the organizations so i...
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I had this idea where if you added a "Third-party" field to JSM and another communication channel to requests in the "Comments" section, where agents could open a channel in the context of a particul...
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Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form fiel
Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form field?
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I have the "customers can access and send requests from the portal without logging in" box checked... yet when a new customer goes to submit a ticket, it still tells them they have to register. What ...
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We are using JSM to track approvals for Travel Requests. We want to create an SLA in which if the duedate (Date the traveler is traveling) is less than 14-days from today that the time target is 3 Ho...
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I've created an API token and have uploaded the data through the Web option in Power BI and I get the information I need, but not all of it. It shows me a maximum of 100 rows when I need much more. H...
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I need to be able to track which of our customers are impacted by a particular incident, then create a report with that information. Example - Customer ABC has submitted 5 tickets in Feb 2026 I was...
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Hi We are looking to implement software tracking in Jira SM to track all software accessed via SaaS or downloaded to a device, excluding Mobile Devices. I know we have to purchase the discover...
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The user cannot see the descriptions of the incidents from the web portal, and neither can anyone view them in random tickets.
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Hi everyone, We will soon start using a custom email address for our team-managed JSM project. I would like to know if the default email address (@domain.atlassian.net) will still be active while th...
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Hi everyone! 👋 A few months ago, we announced an Early Access Program for Observability in JSM powered by Rovo. Your feedback on bringing AI-assisted alerting and root-cause analysis into your wor...
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Hi Community 👋 Quick thought: customer sentiment is already available in Jira Service Management (Positive / Neutral / Negative). It’s useful, but right now it mostly stays as a “nice signal” on...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 16m ago | ||
| 22m ago | ||
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |