Community resources
Community resources
Community resources
Jira Service Management
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Hey Community! 👋 We're excited to share a new improvement for JSM admins — you can now create SLA notification rules directly from the SLA page itself. No more context-switching. No more hunting...
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Hi Community We’re excited to introduce AI Suggested Playbooks – a new Jira Service Management feature that analyzes your current work items and suggests relevant existing playbooks—helping agen...
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Hi Atlassian Community! 👋 If you use Jira Service Management for on-call and escalation policies, we’ve got a quick update to share. This change improves how escalation policies determine who...
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Incidents move fast, and your chat tools are often where the action happens. But noisy channels, manual responder wrangling, and “catch me up” questions can slow teams down. To help, we’re rolling ...
- Article
- alert
- automation
- chat
- chatops
- incident
- +6 more tags...
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What is the JSM Operations Reports? A set of configurable dashboards that surface the metrics and insights Operations teams rely on every day. A modern, configurable team-level/all teams sum...
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Hello Atlassian Community 👋 We’re excited to share that AI risk assessment is now generally available for Service Collection Premium and Enterprise customers! This new capability brings AI-dr...
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Thank you all for your amazing participation in our recent AMA! The turnout, the quality of questions, and the engagement from the community were truly inspiring. We appreciate everyone who took the ...
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Hi everyone! We’re excited to invite you to a closed Early Access Program (EAP) for Workforce Optimisation in Jira Service Management. In this EAP, we’re testing foundational Workforce Optimisati...
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Hi, Atlassian Community! We’re rolling out the first Workforce Optimization (WFO) Early Access Program for Jira Service Management, bringing together schedules, agent statuses, capacity, and s...
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Hi Atlassian Community! 👋 We’re always listening to your feedback and working to make Assets more reliable and intuitive. Today, we want to share an update on bug fix for an issue affecting automa...
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Featured Faster response times with multi‑source knowledge and AI - plus don’t miss our upcoming AMA!
Hi, Atlassian Community! Over the last few months, the Jira Service Management knowledge base has undergone a transformation with a number of new feature releases designed to create a connected, op...
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UPDATE: All Standard Service Collection Customers should be enabled by March 12, 2026. Building on last month’s release momentum, we are excited to announce a major enhancement to Service ...
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For a long time, customers told us: “Assets is the source of truth… as long as someone remembers to refresh it.” Now, that manual step is on its way out. We’ve started rolling this out to customers, ...
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18.03.2026 Update: Hi Community! 👋 Thank you for your feedback and for letting us know what you’d like to see improved for this trigger. We’re excited to share that the trigger now: Supports...
- Article
- asset
- asset-platform
- assets
- cloud
- jira
- +5 more tags...
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We chose Jira Service Management as our ITSM solution, but one thing that has become increasingly frustrating is how many “gotchas” exist across the broader Atlassian platform. Why does everything f...
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Hi I have configured JIRA SM for customers to create and track requests. The are several customers in the same project grouped in different organisations. The organisation/customer should share all...
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Hi there, any suggestions out there how to establish a role management for my customer to manage which customer (portal-only customer) can see a request independently from their organization they are...
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Hi Atlassian team, We are using Jira Service Management Data Center (Jira 9.16.x, JSM 5.x) with an Email Channel connected to Microsoft 365 via Microsoft Graph (OAuth 2.0). Accordin...
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When the work item is created (via the portal), the automation properly sets the Approver Group. The emailed notification for the approval is sent. However, the email doesn’t have the Approve/Deny b...
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Do we have a solution or a workaround for Jira Automation to append custom fields to Request Partici
Hi all, I am involved in this problem once again and I would like to know if there is a solution or workaround to help me to append people to existing request participants using an automation. &nbs...
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Claro, te dejo la versión completa en inglés con ese agregado 👇 Hello, We are unable to contact billing support through the correct channel, as the form is not loading. Our Jira subscription wa...
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Hello! I recently created a new sandbox and selected only 2 JSM projects to copy. I selected to copy the attachments and it told me it should take 3 hours. It has been over a day, and th...
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I will try and keep this concise, but I have a lot of questions. We are evaluating if Jira Asset Management will work for our needs and I would like to know if its capable of doing these things. &nb...
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As now we expands with more forge's app we would like to build a forge app to get all our forge app and calculate all the compute time of each time app. We looked into this information but i...
- Question
- cloud
- forge
- jira-service-management-cloud
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Site: xxxxxxx@xxx.xxx Product: Jira Service Management Cloud – Email channel Issue summary: Email requests are no longer being created from incoming emails, although they are delivered to a backup...
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Hi fellows Commutineers! As you all know, our environments are constantly changing. we're currently planning some specific changes that will require plitting up a certain object type into ...
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Hi, we turned off every possible notification, but the email with "Diese Anfrage ist jetzt abgeschlossen." (This request has been resolved.) is still being sent to the customer when we use the status...
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i wanted to create JIRA Automation for above scenario , so can i get steps
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In this fireside chat, Andrei Tuch, Senior Product Owner at financial services leader, Riverty, shares how his team runs more than 100 Jira Service Management projects across IT and busines...
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I’m evaluating CSM (Confluence Service Management) spaces but I’ve noticed that CSM forms only allow fields in a single vertical column (one under another). In JSM request forms, instead, it’s possib...
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Has anyone run into the issue of Not being able to add correct prompts using Text To Speech field in the Incoming Call Integration? When we migrated from Opsgenie Standalone to JSM Operations our Tex...
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I would like to begin development of aa customer portal and do not wish to do this in a production instance.
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How can i set the form field as mandatory?
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I am testing the Triage. Now I can only change the following fields. Request type Status Priority Assignee I want to be able to add customized fields t...
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I have a case type which requires the Organization to be set at point of creation so that a) all associated users within that Org get told it's been raised and b) they can see it in the customer port...
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In the customer portal view, the Requests button is hidden under my avatar instead of being displayed separately. Is it possible to change this behavior so that the button is visible directly in the ...
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When a custom field is configured in a subtask screen scheme, it is not possible to specify whether the custom field appears in the center area or in the right-side details panel.
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Hi, I've tried to find the answer to this question, but have come up blank. I've set up notifications to my mobile phone an want to test that these work. What's the best way to test this, without ...
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...("High")}} equals true {{varSeverity}} contains regular expression (High) {{varSeverity}} starts with High {{varSeverity}} equals High {{varSeverity.substringBefore(" ")}} equals/c...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 6 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |