Created Oct 5, 2021, Last active Mar 17, 2024
Hey, new to JSM friends! Jaime from Atlassian University here. At Atlassian University, our goal is to help you build skills and advance your career on Atlassian tools and solutions. We do t...
Welcome all to New to Jira Service Management! We are happy to have you here. Since this is a new group, let’s start with introductions. How long have you been using Jira Service Management...
Hello Everyone, I'm new to this group and I've stopped for a sec to say Hi! I've been working on this product for more than a year helping customers to solve issues on a daily basis. I'm happy to ...
We are migrating in from Salesforce. With Salesforce, I'd have it send an email notification to a Teams channel's email address to notify our team when a case was created. I was playing a...
In our JSM service desk, we have customer organizatons. Within each customer we invite users, so that they see only the requests that their company has created. However, some of...
Just getting started with JSM. Before, all tickets were coming in via email, so I've set up that channel in JSM and will eventually have it watch the mailbox that's currently feeding our old ti...
I am looking for a great virtual class that can give me the more hands on and interactive training I am needed for my JSM implementation. Can anyone recommend a class that can provide that kin...
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Atlassian’s test site (atlassian.net) provides a Workflow/Approvals process whereby multiple Groups of Approvers can be setup, and the Approvals can be set to a given number of approvals Per Group: ...
Hello there!, I am looking forward to replace our SNOW queues managed by team with JSM projects. Any experiences and takeaways are truly appreciated. A team of 3 managing 2 queues in SNOW...
Nice to meet you! I wanted to make sure that you know that in addition to our free Jira Service Management Fundamentals learning path, we recently launched a new Associate Certification...
Jira help alot for bug report and task assign to developers. More advance feature can be add.
Hello Everyone, I'm new to this group and I've stopped for a sec to say Hi! I've been working on this product for more than a year helping customers to solve issues on a daily basis. I'm happy to ...
We are looking to set up HR in Jira Service Management and would love to talk with someone who has done this before.
Hi there, As Solution Partners, we deal with all sorts of complex scenarios for Jira Service Management implementation and recently we started coming across more and more customers who are co...
cic-belden-atlassian.net disappeared over night. I had a lot of work on that page and it appears to be lost. Or, I was deleted from the account. My company does not know who the adm...
Hello All, I am new to this JIRA Service Management community, but I am using JIRA for quite sometime. I am here to learn, contribute to the community and grow. Th...
Hi all, I'm new to the Group but I have experience in JSM. I'm here to contribute in whatever way I can. I'm excited to be here.
Hello everyone!, I'm totally new to JSM. I would like to know if you can guide me. My proposal seeks to migrate the process to JSM and use Confluence as a repository, because I believe that the app...
I am starting to customize our Service Management system for our workflow. In issue resolutions, I see two that seem very similar. Won't Do - This issue won't be actioned. Declined&nbs...
Hi, I just took and passed ACP-120, and the company I am working with wants me to take ACP-420, but I wanted to know if it was as hard as ACP-120 was? We work Extensively with JSM where I work and we...
Hello everyone! While not necessarily new to JSM, I am new to the group and stopping by to introduce myself! I have been working with this product since it was first launched as "Jira Service Desk...
Hey Everyone! I hope you're doing well. My name is Hari, I'm a Agile Transformation officer and I'm new to this group. I'm interested knowing JSM is one particularly intriguing tool that I'...
Hello everyone I just wanted to make sure I introduced myself to everyone for the first time. I'm looking forward to this experience with lots of incredible people that I feel very humble. I'm...
Hello everyone I just wanted to make sure I introduced myself to everyone for the first time. I'm looking forward to this experience with lots of incredible people that I feel very humble. I'm...
Greetings, I am Bo. I am passionate about learning and growth, and I look forward to learning and sharing with all of you guys.
My name is Richard Scholtes! Not really new anymore to JSM, but consider myself still in Rookie status. I encountered and rolled JSM out in 2021 (when it still was JSD) and learned a lot in this ...
The Assets module of JSM provides amazing features. Two of the useful capabilities are being able to define attributes as a “Jira User” type and/or “Jira Group”. On this page, we will provide 2 diffe...
For users new to Jira Service Management and the experts who love them!
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