Community resources
Community resources
Jira Service Management
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
- Article
- jira-service-management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Job
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Hi! I'm wondering around searching for a solution for my service desk agent view layout, the problem is as follows: - I'm collecting some customer information in a form that for each reply it has...
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I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
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📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Can someone help me figure out how to fix this issue
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Hi all. I was advised that some Jira users were now appearing as "(Inactive)" on our tickets. When I looked up their profiles, they no longer exist in our Jira instance. I checked the audit logs and ...
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Hi guys, I should create an automation in which I will inform the names of the request participants and theses people should be append in the current Request Participants field. I have tried many w...
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As the title says a user that previously worked for the company started a timer on this task/issue and never stopped it before quitting is there a way to stop this timer and clear it out...
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I manage a Team-managed Service Desk. My Cutomer Notifications are on, including Request Done and Customer-visible status changed. My workflow works well, I have 3 "done" status (Done, Cance...
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Anyone else having this issue? Trying to create a sub-task but status bar is stuck on 0%. (Yes, sub-tasks are turned ON) Asked some co-workers and they have the same issue - which leads me to b...
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Pessoal, bom dia! Criei uma automação que copia o conteúdo do campo "Comentários" de um ticket para o seu "item associado". Para isso, estou usando a smart value {{triggerIssue.comments.last.b...
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Hello, so there are suggestions in the work items. If you like a suggestion, can you accept it somehow? So that, for example, comments are automatically created for the customer? Or are they really...
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I created a form for IT support but every time i try to open it from a users account it ask me to log in, is there a way to use it without the need to log in, and does it require a Jira license? &nb...
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Hello, I am trying to create a rule for assets: As a rule, there is an expiration date for licenses or certificates, for example. If this expiration date is three weeks in the future, a reminder ...
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Dear team, We are currently facing an issue when adding a user as a “user agent” in Jira Service Management (JSM). We want this user to have access only to a specific JSM portal (Service Management ...
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Good morning, a few days ago we detected slowness issues in the application, which we escalated with Atlassian. They told me it was a latency issue to the database. When we contacted our DB, they to...
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Hi Guys, We are looking for a way to fetch the ticket approval information using the Print Details. Could you please help me on how can I fetch or please suggest if there are any other ways to get t...
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Hi In Assets, I have an Object type with an attribute where attribute type=Object, referring to another Object type. This attribute can contain multiple values (referring to multiple objects) I wan...
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we need # P1 incidents( avg per month) P1 resolution SLA P1 MTTTR Incidents inflow (all priorities) P3 incident SLA Failed changes vs logged changes Monitoring compliance Monthly Avg # ...
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I'm trying to get Rovo to list open issues for the current customer, but I want the issue links in the list to be the 'Customer Portal' links so I can send the list to the customer. I've tired...
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We have a VSA setup on our Service Desk portal. We can go into Studio > Insights and view Conversations but it only gives us the First Message. According to this: https://support.atlassi...
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Bonjour, Lorsque les utilisateurs veulent se connecter au portail (https://......refined.site) ils ont d'abord ce message : SERVICE support (SITE FERME), nouveau site ci-dessous : ...
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Hello, I have a problem with Jira Global Automation (Service management), whenever i try to do a rule, that sends the direct message to a person on a slack, it cannot be done. I've synchronized b...
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Problem I needed to automatically set the Due Date field in Jira Service Management based on a custom text field that contains values like "1d", "5d", etc. The automation kept failing with "Fie...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Help with an automation rule to send an email on any comments from customers with escalation verbiag
I have an automation rule in our JSM project to send an email when the field "Initial customer comment" has any escalation verbiage (i.e., escalate, urgent, critical, etc.). The rule is sending the e...
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Atlassian Community Events
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