Community resources
Community resources
Community resources
Jira Service Management
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If you attended or watched the keynote from Team EU ‘25, we shared that Assets would become its own Platform App and a core part of Atlassian’s Cloud Platform offering—and now you’ll start to see wha...
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Featured 📣 Get Early Access: Rovo Service request resolution, Employee Live Chat in Jira Service Management
Tl;dr: Sign up now for early access to two new "Rovo Service" capabilities: AI-generated resolution plans and "Employee Live Chat" Hi everyone! We’re excited to offer you early access to the late...
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As Atlassian continues to evolve its platform, we’re committed to ensuring a seamless and secure experience for all our customers. One of our latest initiatives is Asset Role Alignment, which aligns ...
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Hi Atlassian Community! 👋 As part of our ongoing investment in the reliability and scalability of the Assets infrastructure, we’re excited to share that we’ve significantly increased Asset REST AP...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello, We use Google SSO authentication to access our JSM Data Center, and I would like to disable username/password authentication for all our users except one (our backup admin user). Based on ...
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we want to automate service creation for new applications. I cannot find an api for this. any suggestions?
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Hi, I am setting up a Team Managed JSM space to track our QHSE activities. This is a closed of space for only the QHSE manager since i could also contain confidential information. The situati...
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Hi community, I’m trying to configure an incoming email channel in Jira Service Management (Cloud) using a Microsoft 365 shared mailbox, but I’m running into issues with the email setup flow. Situa...
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At my place of work we frequently have customers phone the IT team with requests and issues which we then have to resolve. Currently we are creating tickets on the behalf of the customers in...
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How do I turn this on?
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Hey all, The primary reason I haven't been implementing, or haven't seen a solid implementation of, the virtual agent is the inability to prompt the user for information or offer the choice ...
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Any updates for 2026?
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We've just begin deploying the containerized version of Jira Service Management using the Atlassian Helm Charts. We have access to Ironbank repository where there are hardened Atlassian Jira co...
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I'm new to Jira and trying to test the import feature to migrate work items from another vendor to Jira. I have a test csv file with basic fields (Issue Type, Summary, Description, Priority,...
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When a customer (our customers are all internal employees) needs approval from a supervisor. For example, when a customer needs new software. Is there any way to add the supervisor to the work item? ...
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I am trying to find issues in a project a JSM Customer Can see. Using the Search Service with the Customers ApplicationUser gives 0 issues. So I am trying to seach with a jira user and find...
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...pecific comment, especially on long-running requests with many participants. Having true threaded comments (or a “reply to comment” capability) in Service projects would: Improve readability of l...
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The users assigned in the Approver field are not receiving email notifications for approval or decline actions. all customer with or without licens should have the ability to approve reque...
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We are setting up a technical support rotation. The goal here is that whenever someone reaches out in a support channel with an alias, the on-call developer will be notified in Slack AND an alert wil...
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JSM for has option for JIRA field Priority but this does not carry over to the story from the ticket creation.
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Hello Atlassian Community! We're thrilled to announce the launch of our Early Access Program for AI Change Risk Assessment in Jira Service Management. This new capability enables you to instantly s...
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Hello everyone, I’m currently setting up a Jira Service Management project and I’m facing a permissions issue that I’d like to clarify. Context: A Jira Service Management project has been create...
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Our admin for our Jira Service Management system has left the business and we are unable to change the admin rights to another employee. It only offers help from a bot and we are unable to access the...
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Hi Everyone, Currently trying to get the most accurate way of documentating process for our agent working on issues. Found out there is 2 way of using "Knowledge base" in JSM. Internal and...
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I have an integration between my JSM project and Slack so that employees at my company can open tickets via Slack and receive updates there. However, I noticed that users who have a Jira account run ...
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Body: Hi everyone, I’m currently setting up a knowledge base in Jira Service Management and need urgent clarification on the difference between internal and external KBs. From what I under...
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Since yesterday neither me nor anyone else in team unable to access spaces and individual tasks in jira — I got 404, other people got continuous redirects on login. Tasks are still visible on various...
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Hi Everyone, I need to create dashboards and reports for auditing purposes, grouping issues by Branch. The Branch field in my Jira project is a Text field that is automatically populated from Asset...
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In my JSM project I have created multiple stakeholder groups from Operations -> Communcations -> Stakeholders -> Create Stakeholder Groups. When I try to add one of these groups to...
Related collections
Atlassian Community Events
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| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |