Community Announcements have moved! To stay up to date, please join the new Community Announcements group today. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
-
As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
-
Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
-
Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
-
...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
-
Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
-
Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
-
*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
-
Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
-
Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
-
Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
-
UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
Hi team, I am building an Investor Intake Form in Jira Service Management and I’d like to organize it into clear sections (e.g Eligibility, Alignment, Risk Profile). At the moment, I only see o...
-
We are looking to automate ticket assignment in Jira Service Management, but we found a limitation: Jira only allows assignment to a specific user, not to a group. This creates a practical issue: -...
-
In JSM > Project Settings> Channels & serf service - after selecting Try now, and + on Confluence, I'm receiving a message "No other confluence sites are available in your organization". ...
-
Hi everyone, I'm using the free version of Clocktimer and trying to configure it for time tracking across my Jira projects. My structure typically involves Epics containing Historie ...
-
We have a Jira Integration set up that will create alerts in Opsgenie based on specific conditions on a work item. These alerts should display the associated Jira work item on the alert. However, whe...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I'm new here and just interested in your products and services if you could show or indicate something better for me to learn or know that i am doing thiscorrectly....
-
Hi all! Is it possible to restrict JSM Customers from seeing other customers requests when they access the Help Desk portal in their profiles like here: That person here has access to a...
-
I’m experiencing a critical issue where I cannot access my repository at all. each time I try to open it, the page gets stuck in an infinite redirect loop, preventing me from loading the repository. ...
-
Hi Is there a way to retrieve a list of all Teams created in Jira using API? We are using Assets and I need to be able to get our Jira Teams into Assets, preferably as an object type, and as we do ...
-
Hi there - I'm the owner of my company's long-standing Atlassian environment. There is an SM project within this environment that has a user portal set up, but has historically had users fill th...
-
When you send email into Jira it creates a request but Jira created fields the first test and we can't find them in custom fields on a global scale They don't exist in the scheme either...
-
Hi all, Our project has a "connected email account" for receiving tickets via email. The address associated is servicedesk@olddomain.com. Olddomain.com is still retained as an alias for al...
-
Dear all, In order to proceed with development work, we would like to make a “complete copy” from the Product environment to the Dev environment as much as possible. ■Background of the questio...
-
How do I change the query for Approvals shown from the portal to remove ones when record is canceled
When you are logged on via the customer portal, when you click on the top right where your initials are for Profile and Settings, you get an option for Approvals. When you click on it, you get ...
-
I have an automation rule with the trigger: "when sprint starts", the rule is working for software p
I have an automation rule with the trigger: "when sprint starts", the rule is working for software projects but is not even running for service project, or where a sprint board has both service and s...
-
Quiero saber si hay documentación acerca de JQL para principiantes, para poder realizar mis búsquedas, solo que no tengo conocimiento de JQL. Gracias.
-
Hi there - In JSM, we have the ability to see ticket history and changes to individual fields, which is great. However, we can't see if specific automated actions were associated with a particular ca...
-
So; I have a user who can access the portal and log tickets; however, when I try to select her from a user field, say to assign an asset, she is not listed. I have googled, and the normal re...
-
The company already has a PowerBi license and have been looking into using Power Bi to setup Jira dashboards. Seeing as we already pay for Jira AND for PowerBi, would the subscription cost to t...
-
Hello all, We’ve noticed an issue when sharing Confluence knowledge base article links with users via the ServiceDesk portal: If a user clicks a direct link to a knowledge base article wh...
-
I'm using Jira Cloud app v174.1.8 on Android 16. I'm trying to configure Operations Alerts to override Android's Do Not Disturb. In Android Settings - Modes - Do Not Disturb, I've added Jira Cloud ...
-
Is the backup & restore feature part of the JSM Standard & Confluence cloud license?
-
Hi, I have an issue with setting it up. The inbound part is working and the calls are coming in and the alerts are being created. But the call is not forwarded to the agent. We have setup voice notif...
-
Dear sir, How can I delete my Musanad?
-
...o comment - not then when we put internal comment. How and where I can do that? I can't find way to put to that automation "comment is public" or "comment is internal"
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 9 | |
| 8 | |
| 6 | |
| 6 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| 8 hours ago | ||
| 17 hours ago | ||
| yesterday | ||
| August 12, 2025 8:27 AM PDT |