How can I add fields for customer context in CSM

[Andrea Alvarado]

Hey! I have some issues with the fields visible to the customer in my Customer Service Management space. I am trying to share the start and due dates with the client, but I am unable to give them access to that information. 

Side note: I am using Customer Service Management because we have a service management space for our company collaborators, and we want to keep it separate to ensure information is not getting crossed between the two.

[Alan Bruce · Accepted solution]

Hello @Andrea Alvarado 

The only way I know of to currently do this would be to have an Automation add that information as a 'Reply to Customer' comment. 

There is no way currently to show those fields from the customer portal view as it would get extremely cluttered.

[Andrea Alvarado]

Oh, well then. Thank you for your help.