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Community resources
Jira Service Management
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
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Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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How can I create an automation that round every hour I set? ex. only run 9am,10am,11am,12am, and 1pm?
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the {{lookupIssues.size}} did not work to check if the requestor send his/him first request ever. here, the example scenario, the requestor is sending a ticket for the first time, then the...
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Can I add multiple approver groups to a request type that relate to different stages of the workflow
I've set up a workflow for a recruitment request which requires an approval stage when the request is first submitted (Approvers - Recruitment). Once it's approved, it moves to a Role Open status whi...
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Hi all, we have a bunch of Change tickets going in as part of JSM. That is fine, but we want to surface this to our department (Planned start/end dates) so they can see what upcoming changes are comi...
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Hi team! I need help to build an automation with the following requirements: If a dropdown/picklist field (such as assignee) has anything else but a specific value, that work item must be ...
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I just need to know how to add and or remove a user from an approval group within Jira.
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We have a colleague who just purchased a 2025 Moto G phone. When he tried to install and use the Opsgenie app, he receives the message stating he must have a hardware based keystore. We d...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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HelIo all, i need for an onboarding process the hardware- and software catalog from assets, so the reporter can choose what the new employee needs.What is the solution to get the asset fields into th...
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l am an user of hrservice.mcgill and I cannot reset my password and get into service. So I receive this email from jira. Please help me to login or provide contact info for dealing with this issue vi...
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We are a current opsgenie client and need support for the existing product. How do you get support pre-migration?
- Question
- opsgenie
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We are facing issues with MFA email delivery in our organization(dcsecosystem). Emails are being received, but with significant delays sometimes up to 30 minutes before they reach the inbox. When I ...
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I can no longer see an issue’s child work items directly on the issue page. I’ve confirmed that the parent issue does have child items (they appear in Search and in Advanced Roadmaps), but they don’t...
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Hello community, I’m trying to include the SLA duration in an Automation email template in Jira Service Management, but the smart value always renders empty. Here’s my current template: Dear custo...
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Hello. I have an automation rule to override an approval when the creator of the ticket is the same as the approver. I am using the condition of "contains" because at times there is more than one per...
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I have a Coralogix alert that’s grouped only by k8s_cluster_name , so a single alert can include several account_id s in the payload. Example payload field (trimmed): alert_value: [ {"lab...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Just looking for some official clarification on a Rovo beta that is out right now - https://community.atlassian.com/forums/Rovo-articles/Join-the-beta-Rovo-agents-are-getting-powerful-new-se...
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Hello everyone! At Spacelift, we see that many of our current customers are still using Opsgenie, and we would like to create an integration between Opsgenie and our product. We are aware that Opsge...
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I have 3 objects in the same object schema, Supplier, Services and Contracts Supplier has list of all suppliers, and attributes are, Supplier name (text) Status (dropdown) ...
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Hi Everyone, Needs some help. Before the migration of the new admin center in Atlassian, we invited guests and then migrated their email addresses and linked it to confluence and JSM to a ce...
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Background: Built automation to promote OpsGenie alerts to Jira tickets with single-click functionality for sandbox environment. Technical Implementation (Working): Created AWS Lambda function wit...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I would like to add customer detail fields to my customer overview. Currently i can only identify a customer by their email, but not by other data entered as detail fields.
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Hi Community, I’ve created a bot in Rovo and would now like to link it with the Virtual Agent on support portal. However, I’m unable to find a way to do this. Could someone please guide me on how t...
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Hello everyone, Is it possible for a customer to filter by component in the service portal? If so, how do you set this up? What do the fields that can be filtered by depend on? Best regards Benny
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How can I create an automation to check if the user is first time to send an request, then edit custom issue field?
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There seem to be no setting to between change default internal/external. We dont "trust" the users to remember to add the :lock: emoji everytime there is an internal comment on a issue (work...
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