Community resources
Community resources
Jira Service Management
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Hi Community! We are back again with another AMA session, this time with Senior Product Manager @Makarand Gomashe and Product Manager @Samruddhi Zagade We are inviting you to ask u...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
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- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Title How to automatically link multiple asset objects to an employee attribute during Assets import? Body I am working with two schemas in Jira Service Management Assets: Employee List schema ...
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que me recomiendan creo que sacrificaremos, dashboard por campos, lo que ocurre es que en jira service managment, puedo crear campos por cada solicitud , pero me llenare de campos y puedo crear campo...
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How to Display a Read-Only Custom Field ("Customer-facing Status") on the Customer Portal After Requ
Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Backgr...
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We have Customer Satisfaction enabled and we have Done in our Workflow but no surveys are being sent out to customers. Help!
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Is there a log to show the outbound emails or notifications generated by Jira? I have two users that do not receive notifications when we send them a task where as everyone else does. (Jira Data Cen...
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Hello all, I am the admin for our site. One of our directors has questions on setup\features\plans etc. Do we have an account rep I could put them in contact with? Thank you!
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"Suddenly, we weren’t just reacting. We were optimizing." - Chris Green, StarCompliance Chris Green isn’t just an operations leader. He’s a bass-playing, g...
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When an automation has a trigger condition and the condition isn't met, does that automation count towards the monthly limit? Some sources I've found say that the automation only counts when t...
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Hello Everyone, Is there a way, we can use Custom UI forge Apps for CSM Project. I tried to create Custom UI Forge App to show up CRM values, I met with an error "Project data is inconsist...
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We are new to JSM (Go live on Nov 10, 2025) and are trying to figure out the best practice for testing after going live. We have the Premium subscription for JSM and Guard, Using Entra ID for P...
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I have a project in JSM with only 1 request type that is completely proforma with custom fields and a bunch of status/approval throughout the workflow. This request is not managed by any agents so it...
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How do I enable e-mail notifications every time a Jira Forms has been submitted in my Jira Project? I've created multiple Jira Forms in my Jira project. Now I'm trying to setup an automation...
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Behaviour‐script filtering cascading select field working in Create screen but not in Customer Porta
Hello Atlassian Community, We are using Script Runner for Jira (Data Center v10.3.3) with a behaviour on the “Request” field (customfield_15701) to dynamically filter the parent values of a ...
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Hello everybody, I have following problem and struggle with a solution: We use JSM as Ticketing System, and we have functional interface to the customer ticket system (with JIRA globale automation ...
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Are there any settings that allow for specific values to be transferred from the original task's fields to the linked task? I'm copying a checklist to linked tasks, but only to one project. I don't...
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...actoryData@5bf3ac33[pattern=atlassian-jira-security.log.%i, append=true, bufferedIO=true, bufferSize=8192, policy=CompositeTriggeringPolicy(policies=[SizeBasedTriggeringPolicy(size=20971520)]), s...
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I have setup SLAs, but some of my FTTR are negative or tiny. How can this be. Server times are synced.
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Hello Some TTRs are calculating. Some are not. I can not find a pattern or resolution. I have post functions setup and setup SLAs for different priorities. Most of th...
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Hello Team, We need to copy all the contents from the Request Management section of the main project to the Test (anotherTest) project. This includes Request Types, Forms, Workflows, SLAs, ...
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Hello, I have a JSM project with 3 different boards - Asset, CA , PTO. These 3 boards are dependent on each other so the automation rules will be a domino effect. The issue type and request type sha...
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Hi, In Jira Cloud. I've executed: curl --location 'https://api.atlassian.com/jsm/insight/workspace/xxxxx/v1/importsource/yyyyyy/executions/eeeeeee/data' \ --header 'Accept: application/json' \ -...
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Hi all i am trying to use a Jira service account to perform API calls with Jira automation rules. https://developer.atlassian.com/cloud/automation/rest/intro/#about Using the service accou...
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Hi, I'm trying to import a csv file with rest api but it seems I can't get endpoint: I've followed these doc: https://support.atlassian.com/jira/kb/how-to-import-assets-object-schema-using-res...
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Let's say I have an assets table where each object is associated to a different Jira project (concretely, let's say I have a column for the jira project key, called project_key, in the assets t...
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Hello everyone, I'm trying to automate the process of sending tickets to our clients via email. Ideally, I would like to attach the ticket form as a PDF directly in the email. However, due to techni...
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