Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for Jira Service Management's new Summary experience. Sign up below to get access and provide direct feedback to o...
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Hi everyone! 👋 We’re excited to announce that we are preparing a Closed Beta for Jira Service Management Sandbox Config Promotion, enabling you to safely deploy configuration changes from your san...
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Hi Atlassian Community, We’re excited to share that Assets is scaling to support up to 10 million objects 🎉. Until now, customers could only store up to 3 million objects in Assets Schemas, bu...
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We’re exploring a flexible Jira Service Management Summary page and need your feedback to shape it. This post outlines what’s coming, what we want to learn, and how you can get involved. Wh...
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UPDATE: We've wrapped up our Ask Me Anything for Automation and Playbooks! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like t...
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Featured Join our next webinar - Streamline deployment workflows with Jira Service Management and Bitbucket
📣 Our next ITSM webinar is coming up on October 29! Join the live event to learn how Jira Service Management and Bitbucket helps teams streamline deployment workflows on a shared platform. Softwar...
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Good morning Atlassian Community, Today at Team '25 Europe, we announced the new Atlassian Service Collection, our service management solution that combines apps and AI agents to bring you...
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📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 e...
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Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
Jira Service Management Assets Data Manager is now GA (General availability). We have also enhanced the Assets Data Manager and launched the Schema Data Manager Import. Atlassian acquired Airtrack...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We auto-forward / manually forward some emails to our project incoming email address. In the last 12 hours, it seems these incoming emails are not being processed by Jira - new tickets are not being...
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The files from the Kepler fields cannot be downloaded on the applicant portal in Jira Data Center. Permissions for the applicants have already been attempted in the Kepler fields and in the Jira sche...
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Quiero saber si existe la posibilidad de agregar campos que no existen en el apartado de Formulario de solicitud, requiero modificar completamente un formulario/solicitud/incidencia, pero no me alcan...
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Hi everyone, in one of our Jira Service Management Cloud projects we’ve noticed that some issue keys appear to be missing from the sequence. For example, we can see issues like ABC-3295 and ABC-...
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I add team member in Opsgenie team, the member is added only untill the day at 8 PM. After 8:02PM the system removes member I added.
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I create a new project (space), but I don't see any option for me to add this new project to an existing organization which currently has 6 projects in there already. When I went to Jira ...
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Hey Community, I'm having some trouble with creating Asset Objects via Automation, and setting a linked object within a configured attribute. I have two object types in Assets: Groups Components...
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Hi all! I have a Jira Service Management project that has an Approver status prior to being assigned. This is working great - however I need the Approver to also be the Assignee due to some issue tr...
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🕊️ Peace on Earth (and in the Queue) We made it! 🎉 Welcome to Day 24—the final day of the Jira Service Management (JSM) Advent Calendar. For the past 23 days, we have built portals, automated w...
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Unable to open the tickets from my atlassian support, cannot even contact back. Please check and let me know. Ticket number is GROWTH-338659
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I was looking for some information on changing the identifier for the user objects import through the JSM Asstets Entra Import app. It is by default using the ID field but I was curious if that coul...
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I have a JSM form in which one of the questions in the forms has an option for "Other" that shows in the form as Other... I am creating an automation rule that needs to have a condition if the choic...
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🔐 The Secret Files of the North Pole We’ve built a powerful system, but power is dangerous without control. The Scenario: The "Naughty List" is top secret. You can't have the Stable B...
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Tried a lot of my old code and what ChatGTP and Gemini offers. In general the latter two messes around regarding the API's that seems to have changed quite a lot around "OrganizationsQuery" ... Doe...
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Is there a way to save these comments for each JSM ticket, after closure, somewhere that would easily allow us to sent it, for example, to a Slack channel? Mainly focused on just sending out the comm...
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Hello Atlassian Community, Let me start by saying I'm new to Operations Alerts within JSM so i apologize if this may be common knowledge for others. I am looking for a way to better improve m...
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🛠️ Gadgets for the Sleigh We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother. The Scenario: ...
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📜 The Naughty & Nice Scroll We are inching closer to the big day! Welcome to Day 21 of the Jira Service Management (JSM) Advent Calendar 🎅 Yesterday, we looked at real-time Dashboards ...
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📊 The View from the Sleigh We have collected data on satisfaction (Day 19). Now, we need to put all that data onto a single screen so we can fly the sleigh safely. The Scenario: Santa...
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I have a JSM Intake form that has several different types of Request Types. When the ticket has been approved we use automation to create a JIRA Business Space Ticket. I want to be able to copy the R...
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Hi team, Hope you all doing good. We have a customer who want's MFA to be enabled for customer portal. Is this possible? if so please can I be pointed to the right documentation. Also let...
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How to manage ITL change management in Atlassian?
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How to create a mechanism: 1. An employee arrives at work and presses a button indicating they are active. 2. A second employee arrives and does the same. 3. Tickets are automatically distributed ...
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Hello, My client's request is pretty simpel but the JSM does not provide a native way to implement it. In fact, mu client wants that a particulaur custom field to be hidden except one the requ...
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Atlassian Community Events
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