Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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Hi everyone! We’re excited to announce an Early Access Program (EAP) for new Assets dashboard experience. Sign up below to get access and provide direct feedback to our product team, which w...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello all, hope you're doing well. I am stumbling against an issue and have tried a couple of things and I hope the community can help me out. I have a bunch of old tickets that have ...
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I Jira Assets you can create object types underneath other (parent) object types. However when I attempt to use AQL for this it yields no results, because all of the syntax I can come up with looks f...
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We ask for users home address and personal phone number to be able to ship laptops, etc to them. Our compliance team have flagged this as a GDPR red flag as the data is stored after we have no furth...
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I am logged into (as a Site Admin) JSM project settings (cloud instance). I clicked on Knowledge Base --> Try Now --> selected the "Confluence" tab From the "Select a Site" drop list, I...
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How do we manage our voicemail inbox? For example, does it get full?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I'm looking to create this automation to comment when a ticket is assigned to agent, but only when it was previously unassigned. I was thinking to use the trigger "When item assigned" but I do...
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Olá comunidade, Estou buscando aprimorar uma automação no Jira e preciso da ajuda de vocês com uma regra específica. Atualmente, minha automação cria novos incidentes. No entanto, gostaria ...
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We have a workflow for a request in our portal that requests approval from one of 3 individuals. These individuals have accounts in Jira as customers but need to approve these particular reques...
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Hello everyone, I am currently working on a project to reduce the 1st level support. I already have a rough idea of how I want to implement this, but I don't know the best way to do it. My idea is ...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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Hello everyone, As you can see in the screenshot, every user is currently able to create a new team. I'm trying to figure out how to restrict this via permissions, but it doesn't seem to work wit...
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Hi guys, How to enable "Services" as part of my Jira Service Management - particularly as part of Incident Management - routine? As you can see from the above screenshot there's n...
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We are deploying windows agents using the script provided in the KB article: https://confluence.atlassian.com/jirakb/how-to-deploy-assets-discovery-agents-through-software-deployment-1528209363.html...
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Hello everyone, I'm currently using an Excel sheet to do my reporting. It's connected to JSM using the Get Jira Data extension. Currently, I have to click on the ‘refresh data’ button to refresh my ...
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Strange problem. Using JSM Premium with Assets. I have a user, who has permission for JSM as a customer and is in Atlassian Guard, with product access. However, she has never logged in. W...
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I want to provide access to a singe JIRA Service Management ticket to a JIRA user, without creating a new Agent. I understand that it can be done if this User has the Customer role? Any suggestions?
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Hi there, I’ve been working on automating updates to Assets from Jira tickets, and I’m hoping someone can help with the setup. Here’s how my Assets are structured: Car Wheel SerialNumber ...
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I'm trying to configure Change Management in JSM, and would like to add a change freeze window for when we conduct monthly server patching. We do this on the third Thursday and Saturday of a month, b...
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In Jira Service Management, there is one email ID assigned to our service portal which we want to remove permanently as the person is resigned but notifications are still going to them. How do i dele...
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Hi! So just like the questions states, I would like to make an automation that: If [custom field] is Client A, then assign the work item to [assignee] John Smith. Current Process Due to our limite...
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I first set up JSM using a test email account, which was a full user account within Office 365. Once we went into production, we deleted the O365 user account and recreated a new production account. ...
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Hi I created and SLA and automation regarding this SLA Like in this tutorial. https://www.youtube.com/watch?v=xxd0BxkZl5c For some reason I am not receiving the notification. Wha...
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My company is looking into moving their job application process to Trello. Currently, they use a system where the first step is manual, but then after that, it is automated to send emails every 7 day...
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Dos casos del mismo usuario solicitando lo mismo en cada uno de ellos.
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We entered holidays for the remainder of the year and noticed after we saved the dates changed. We are using this in a 24/7 M-F format. Any advice on what's going on and how to resolve?
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