Queue filters

[Emma Hamlin]

We have queues with the standard filters:

- Request type

- Status

- Assignee

I have then added the filter customer/client

However each time the queue refreshes I lose the customer/client filter

Is there a way of saving this?

Emma

[Gunjan Kumar]

Hi @Emma Hamlin 

Right now, when you add the Customer/Client filter, it’s only applied for that moment and isn’t actually saved. So when the queue refreshes, it resets back to its original setup and removes that filter.

To stop this from happening, you need to save the view after adding the filter, or create a new queue that already includes it.

[Emma Hamlin]

Thank you for your response

How do I save the view after adding the filter?

Emma