Jira Automation: send email to a group stored in an Assets objects attribute

[Stefan Draber]

Hi there,

I'd like to build an automation for reminding teams of open tickets assigned to them via email.

The "team" is (dynamically) identified by an Assets field Assigned Team holding the respective team-object. This object has an attribute Group of type group, which references an Atlassian group. This group contains all users that are members of the team.

So, what I basically want is to send an email to the whole group.

In my automation, when printing {{issue.Assigned Team.Group}} to the audit log, it returns the correct group without any problem. But using this smart value in the Send Email action it returns following error: 

Unable to send the email as the recipient's email address wasn't provided

I was a bit surprised, since the Send Email action does allow to send emails to groups from group picker fields, so I hoped that it could also handle a group name.

Do you have any idea how to get this running?

Thanks in advance and best regards,

Stefan

[Trudy Claspill]

Hello @Stefan Draber 

I believe you are encountering the limitation documented in the following change request, which includes a suggested work around:

Ability to use Send email action for Insight group attribute