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The tickets link was greyed out and users are unable to see details on the tickets.

On Wongjan
On Wongjan
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March 25, 2026

 

Not sure if this is a permission issue, but i'm the Jira admin for the project. Please advice. Thank you. 

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Trudy Claspill
Trudy Claspill
Community Champion
March 25, 2026

Hello @On Wongjan 

Welcome to the Atlassian community.

Can you provide a screen image to illustrate the problem?

Where are you seeing the ticket link?

Is it disabled for you also?

Are the users that are viewing this JSM Agents or JSM Customers?

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