Hi, All. I have a question, how to track what the agent did on JSM like if one of the agent delete the issue where can I track it? because, I only find the audit log as general not the detai...
Ok, so I'm trying to remove a string from the 'summary' field via scheduled automation or manual. From the scheduled screen I can see I have issues found but then further in to query it fails. I'm ho...
How would be possible to select one (same) value multiple times from a multi-select dropdown custom field?
Hi All, where can I edit this words on customer portal? Thanks.
Hi, I am not able to create a slack channel in ITSM project from the incident that was created.
Dear Jira support Team, One of the users from our customer list, has notified us that they are not able to receive an email invite/login to Jira portal and check for their ticket queues. Howeve...
Hi, In the processes we have set up with a client we are using linked issues to further divide the work of a larger item. e.g. a big Change could be split in to multiple smaller ones (or sub-chan...
Hello together, we use JSM Cloud Premium. We do have Insight objects with a custom date attribute. In JSM i created a Custom Issue field pointing to this objects. Next i created ...
I am trying to find out if I can link a SOAR solution to a single portal-only customer account of Jira Service Management via Restful API such that, the customer account can: (1) create new requests...
Would it be possible to create a Kanbam Board to show cards from an existing Jira Service Management project?
Is it possible to have a automation/rule where if a ticket that has a high priority and assigned to a certain group with the assignee unassigned that if the ticket is not assigned to someone after 2 ...
Are automation rules necessary for notification purposes if we already have configured notifications. Can we disable/delete existing automation rules without issue? Thanks
We are looking for an add-on that will encrypt email from a Data Center enterprise solution.
Hello all, We are using the new forms feature as dynamic fields are quite useful. What we are looking to achieve is to export the submitted data of each form into either an excel file, an external d...
I import data into our CMDB using CSV files. I have an Warranty Expiration attribute I import data to. Is there a way for the importer to look at the value in this field and compare it to...
I have Jira service management cloud. I am a service desk team member with a license and work on tickets through the Jira instance. I had closed a ticket on my end and therefore the customers end(the...
- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox. - Confirmed that other emails were received but from Atlassian unable to received.
Hello, I wonder if anyone can help me with a question I have around the creation of object instances and if that is possible within JSM without extending the native capability too much. ...
Good morning, I am having trouble to add the security headers for my HTTPS connection. They are available on the HTTP port, but not on the HTTPS one, where the HTTP connection is redirected....
I no longer can see "Due Date" under Custom fields but still can use it under Jira plan. How can I add it back to Screen so teams can update the field from the issue screen?
In an Insight Object I have a attribute "owner". I have an automation rule and want tos end an email to the owner if something happens. The automation rule works if I send an email to a certain user ...
import com.atlassian.jira.component.ComponentAccessor import com.atlassian.jira.issue.fields.CustomField import com.atlassian.jira.user.ApplicationUser import com.atlassian.sal.api.ApplicationProp...
...he page, it has the source <input class="Input__InputElement-sc-1o6bj35-0 bfCuIo" id="customfield_10861" name="customfield_10861" spellcheck="true" type="text" value=""> Is it possible to p...
Hi to all, I have a jira cloud instance and i need to create transitions. There is a way to write the transition code avoid nunjucks/groovy and mybe using python?
...nternal or external. We need this script to return ONLY the last EXTERNAL comment. I found this link; https://community.atlassian.com/t5/Jira-Service-Management/Scriptrunner-Latest-public-c...
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