You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I have Jira service management cloud. I am a service desk team member with a license and work on tickets through the Jira instance. I had closed a ticket on my end and therefore the customers end(the Jira portal) is also closed. The customer had asked me to reopen the ticket and after doing so the status has changed to 'Assigned' but still says 'Closed' on the customer portal. Why is that? Is there a way to get the status to read 'Assigned' instead of 'Closed' on the customer portal?
If you view your customer's request from the portal, what it its status? Do you see it as Closed as well?
You have to identify if the problem is from you side, or from you client side. So you have to find a way to reproduce what your client see. One way to do it, is see for yourself your customer's request from the portal. So view this request and see what is the status.