Send email to object attribute

[Evert Morren Atlas Admin]

In an Insight Object I have a attribute "owner". I have an automation rule and want tos end an email to the owner if something happens. The automation rule works if I send an email to a certain user but how can I define the object attribute?

[Mark Segall · Accepted solution]

Hi @Evert Morren Atlas Admin - First thing is understanding your schema.  What is the Owner attribute type and type value (e.g. Object/Text, Object/Reference, User, etc.)?

This will help determine how we can capture the email address of that user.

[Evert Morren Atlas Admin]

Attribute type: user

Type value: User

[Mark Segall]

Ok - This may help to have a screenshot of your automation rule, but assuming you're using a lookup object action to get the object in question, your Send Email To field would look something like this:

{{lookupObjects.Owner.emailAddress}}

Again, this is assuming you're using a lookup to get the object.  If you're capturing it by some other means and this isn't helpful, please share a screenshot of your rule.  This will provide more context so we can help you further.

[Evert Morren Atlas Admin]

[Evert Morren Atlas Admin]

Hi Mark,

Is there a solution for my problem?

Regards,

Evert

[Mark Segall]

Hi @Evert Morren Atlas Admin - Sorry I missed that you had responded for some reason.  Am I correct that the Owner attribute type is User?  If so, you want something like this:

{{object.owner.emailAddress}}

[Evert Morren Atlas Admin]

Hi Mark, i have done some test, but it doesn't work. I have add some items to the content field, see below. The rule Owner: {{object.owner.name}} gives the name of the user. 

The rule Owner email: {{object.owner.emailAddress}} or something else like {{object.owner.email-address}} doesn't give information.

It seems, the value to request the email address in not right.

[Mark Segall]

Can you please share a screenshot of your License Object Type attribute configuration?  Specifically, I need to see the attribute type information for the Owner attribute.  This will help me better understand the issue.

[Evert Morren Atlas Admin]

See below,

Regards.

[Mark Segall]

I just tried this in my test environment and sadly, got the same result.

There does appear to be an open bug that I recommend you mark as "This affects me".  Here's the link:

https://jira.atlassian.com/browse/JSDCLOUD-10088

As the bug states, the only workaround options are:

1. Capture the email address as a separate attribute. 
2. Use the Send Web Request action to get email address through the API

Number 1 may not be a bad approach if you have a consistent format to the email address of each user.  You'd be able to use automation to set the email address like this:

• TRIGGER: Object Created
• ACTION: Edit Object (new email attribute)
  This would be an example where your email format is first.last@domain
  

  • {{object.Owner.displayName.replace(" ",".")}}@example.com

You could similarly mass set email for all existing objects by using a scheduled job with a branch IQL.

[Evert Morren Atlas Admin]

Hi Mark,

Thanks for your support.

Regards, Evert