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Automation Rules

Are automation rules necessary for notification purposes if we already have configured notifications.  Can we disable/delete existing automation rules without issue?  



1 answer

0 votes
Mikael Sandberg Community Leader Sep 15, 2022

Yes, you can disable/delete existing automation rules if you want. Automation is normally used the automate things like if the customer/assignee replies, change the status on the request to the corresponding status. Or to set the assignee based on round-robin, etc.

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