Automation Rules

Tori Krueger September 15, 2022

Are automation rules necessary for notification purposes if we already have configured notifications.  Can we disable/delete existing automation rules without issue?  

 

Thanks

1 answer

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 15, 2022

Yes, you can disable/delete existing automation rules if you want. Automation is normally used the automate things like if the customer/assignee replies, change the status on the request to the corresponding status. Or to set the assignee based on round-robin, etc.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events