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how to track if someone delete the issue in JSM

Hi, All.


I have a question, how to track what the agent did on JSM like if one of the agent delete the issue where can I track it? because, I only find the audit log as general not the detail when someone purposely delete some issue. thanks.

2 answers

1 accepted

2 votes
Answer accepted
yuliia_b__SaaSJet_ Marketplace Partner Sep 16, 2022

Hi @mii-dewi 

There is no way to track or store deleted issues with built-in functionality, so it's recommended not to delete issues and restrict permission to delete only for admins. But it sometimes happens that users delete tickets by accident. That's why my team developed an option to keep deleted issues with the Issue History for Jira add-on. 

The storing process is started after activating the function. So you can try it to avoid any similar accidents in the future. 

How to store the deleted issues in JIra.png

0 votes

Hi @mii-dewi ,

I don't know if there are log options.

I do know that you can create an Automation rule with the trigger "Issue deleted".
Is this an option for your case?

regards, Marco

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