Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

User Unable to received verification code

- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox.

- Confirmed that other emails were received but from Atlassian unable to received.

1 answer

@Josiefie Anne Valdeavilla Mendoza -

Welcome to the community.  A few thing for you to check on this issue:

1) For that specific user, does his/her company Email exchange team has any policy which blocks incoming emails generated coming from Atlassian?

You may ask your Email exchange team to take a look at this Atlassian posting -

2) If not from #1, then you should reach out to Atlassian Support ( for assistance, so they can access the system logs on the backend to determine possible issues.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

688 views 2 20
Read article

Atlassian Community Events