- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox.
- Confirmed that other emails were received but from Atlassian unable to received.
@Josiefie Anne Valdeavilla Mendoza -
Welcome to the community. A few thing for you to check on this issue:
1) For that specific user, does his/her company Email exchange team has any policy which blocks incoming emails generated coming from Atlassian?
You may ask your Email exchange team to take a look at this Atlassian posting - https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108
2) If not from #1, then you should reach out to Atlassian Support (https://support.atlassian.com) for assistance, so they can access the system logs on the backend to determine possible issues.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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