Is it possible to have a automation/rule where if a ticket that has a high priority and assigned to a certain group with the assignee unassigned that if the ticket is not assigned to someone after 2 hours to generate a email to certain people?
This is possible. My suggestion is
Regards,
Harald
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That depends on your understanding of automation. A subscription to a filter triggers an email that it created by the system based on filter results in the interval configured in the subscription.
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