We have objects that contain users (some have multiple users) within our assets schema trees. We need an automation to send out an email to each user within these objects when a field value change is...
I have a form in my JSM project. The form has a question: Question? [ ] X [ ] Y [ ] Z Now, I want to create an automation that will post a comment that will look differently depending on what ...
I have a Help Desk project that end users use to raise request for access requests, production issues and also request for new features / functionality. At present all these requests are coming up a...
I need to automate the assignment of tickets that arrive to my support board in jira (I am customer support) Also set alarms for when a ticket was answered, when the management time expired. Curren...
I am looking to create a survey or some sort of automation that collects both CSAT and Customer effort scores. These are both required metrics/reports in my service desk. I'm not quite sure what the ...
I've been advised this is a better route to go rather than team managed, but can't figure out how to do it.
I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.
Hola! Les comparto mi problema; al querer exportar datos de incidentes en Jira Service Management He creado un formulario con campos que no están vinculados a jira para que los usuarios reporten in...
Is it possible to automatically update the issue status when writing and posting an internal comment, using the /status function? If not, any suggestions on how to approach?
We have been asked to find when a portal only user was created but I am not seeing where I can get that information. How can I get this?
Is there a way to set the limit of characters shown in each comment of a ticket? And if you want to continue reading, it will display a "read more" button. Similar to Quora and other for...
Hi I am trying to get an automation that does the following Run when the following Issue is created Of a certain request type Then "Clone Issue" into same project And "link Issue" to trigger i...
In our workflow we have peer approval for a change request ahead of it going to CAB. At the peer level we select a relevant group related to the assignee. Once this has been approved the next stage ...
Hello Atlassian Team, I'm trying to create a Service via asset rest api. Unfortunately when I try to do it I got following response: {"errorMessages":["Sorry, you do not have permission to perfo...
Just need to know what is the maximum attachment capacity can be uploaded ? As we have a requirement of having big and multiple files having large data file, How can we make it achievable in Jira ...
Hi Team, Can you plz help me with a script for copying Assignee Group members into a multi user picker field. When Assignee Group= Invoice, then all the members in the Invoice Group needs to be cop...
Dear community, I face the following challenge: We have a "Deal" issuetype for the sales department. As soon as a deal issue was created, a "Deal" Object in Asset is created and the link to or...
Hello, We are using Jira Service Management for our support services and the Assets Management where we have the customers, their contracts etc. When a customer creates a ticket, we retrieve the cus...
Hi, We are using Jira Cloud premium. For adding new customers to Jira Service Management portal, admin has sent the invitation. New users try to sign up on to the JSM portal. It is asking reCAPTCHA ...
As Jira does not support out of the box usage of versions of a different project in the service management project I decided to create a custom field reproducing the same options (versions) as in the...
I have an automation set up to create tickets in other projects when certain requirements are met. I want the assignee from the initial ticket to become the reporter in the new tickets. However, I'm ...
I am writing to express serious concerns about ongoing billing problems with my Trello Premium account. Since March, I have repeatedly attempted to pay for my Premium subscription using approximately...
I currently have a code that submit a service desk form using python, but it is not very efficient as i am passing cookie with the requests. Initially, these cookie takes around 10 days to expire but...
Hello, I work on a dashboard and I want to know how much ticket I have for each organisation. I don't find the field organisation in the list. Some one know how to do that? Thanks
Hello, Is there any way to set/update opsgenie service tier via api? I can find all other parameters including audience, etc but this attribute seems to be not available via any endpoint? &...
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