Can I update issue status using /status in comment

[George Neshev]

Is it possible to automatically update the issue status when writing and posting an internal comment, using the /status function?

If not, any suggestions on how to approach?

[Joseph Chung Yin]

@George Neshev -

I agreed with what @John Funk stated to use automation rule to move the issue status when comment is posted route.

Question for you.  When one adds comments in the project UI on the issue in question, he/she can simply change the issue status.  If you want to have he/she to always enters comments for their action, then you can also customize your WF for the issue transition to include a pop-up window and a validator to make "comment is required".   Therefore, the issue cannot be transition unless there is a comment entered.

This way, one don't have to explicitly to go to the comment section of the issue to enter his/her comments.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[John Funk]

Hi George,

What exactly are you trying to accomplish? What is the use case? 

[YY Brother]

To resolve unlicensed agent to update JSM tickets' status?

[George Neshev]

Improved efficiency. I find myself duplicating work by having to note the /status in the comment and then change the status on the mainticket too.

Was wondering if it's possible for JIRA to detect the status in the latest comment and update main status.

[John Funk]

Still not following you. Can you lay it out step by step? When I do this, I want this to happen? 

[George Neshev]

Step 1: Post a comment with /status function

Current outcome: Nothing, comment posts as expected.

Desired outcome: Task status automatically updates from 'In Progress' to 'Waiting for customer'

[John Funk]

Okay, I think I am getting there.  :-)

Take a look at this article. It's more than you need, but check out the part with the automation rule where it sniffs for a comment being added with specific text and then does an auto transition. 

https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Approvals-by-Email-with-a-work-around/ba-p/1696674#M699

[George Neshev]

Could you send an example of the automation please? Showing the configuration for the comment in particular?

[John Funk]

It's in the article I linked above. 

[YY Brother]

Hi @George Neshev 

Welcome to our Community.

The text /status has no relation to the workflow status. I think we should go to status switch button to implement it.

Thanks,

YY哥