I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.
Good day @Alper Saglam _actioner_
Halp is now Atlassian Assist and is part of JSM. So it allows you to authenticate slack and JSM together to create a channel for reporting issue and a channel for agents.
It also allows you to bind request type(s) to the channel so people can report request directly into slack and push that data into the queues.
I believe all of this is done through the Atlassian API and slack API.
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