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How does HALP streamline communication between Slack and Jira

Alper Saglam _actioner_ April 18, 2024

I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.

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Aaron Geister
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April 18, 2024

Good day @Alper Saglam _actioner_ 

Halp is now Atlassian Assist and is part of JSM. So it allows you to authenticate slack and JSM together to create a channel for reporting issue and a channel for agents.
It also allows you to bind request type(s) to the channel so people can report request directly into slack and push that data into the queues.

I believe all of this is done through the Atlassian API and slack API.

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