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How much Attachments can it store ?

Santhosh Raj April 18, 2024

Just need to know what is the maximum attachment capacity can be uploaded ?

As we have a requirement of having big and multiple files having large data file, How can we make it achievable in Jira ?

Do we have inbuilt Jira solution for this ?
or 
Any Plugin 
or 
Can we Integrate SharePoint or google drive like that in here as attachment in creating the issue ?

4 answers

1 accepted

1 vote
Answer accepted
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2024

Hi @Santhosh Raj,

See this support article to learn more about attachment limits. In short: on a standard plan the default maximum size for a single file is 1 GB. The total storage capacity of your standard JSM plan is 250 GB.

Hope this helps! 

Santhosh Raj April 19, 2024

For example,
If we create a single ticket, how much it can allow ?
Is it 1GB maximum for one ticket or 250GB per ticket ?
Am confused with multiple responses 

@Audrey ily 
@Walter Buggenhout 
@Jack Brickey 
@Fabio Racobaldo _Herzum_ 

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2024

Hi @Santhosh Raj,

Understandable. Tickets are not relevant here. The limit of 1 GB is a limit per attachment. The 250 GB limit is for your entire JSM product.

So, in short - people can theoretically add 10 files of 1 GB to a single ticket. But if all of your customers do that, you would have to upgrade to the premium plan after they created 25 tickets. 

Like # people like this
Santhosh Raj April 19, 2024

Thanks @Walter Buggenhout .

Now I can understand how well it works

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2024

Hi @Santhosh Raj , For Jira Software the Standard plan gives you 250G of storage while Premium is Unlimited. I believe the same applies to JSM. If so, you may want to consider Premium. Of course you can always upgrade later when you near the limit.

1 vote
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 18, 2024

Hi @Santhosh Raj ,

with a standard plan you have a storage of 250GB (limit per single attachment is a configurable parameter https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments/).

There are some apps into the marketplace...please take a look https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=google%20drive

Hope this helps,

Fabio

0 votes
Louis-Pier Alie - Okapya April 24, 2024

Hello @Santhosh Raj ,

I'm Louis-Pier from Okapya Software Solutions, the team behind the app Connectors for Jira - Free

If you're tired of dealing with attachment capacity issues, you might want to look at our app. It integrates with Google Drive, allowing you to link any files or folders to your Jira issues. And it's free!

Here's the link to the app: https://marketplace.atlassian.com/apps/1233908/connectors-for-jira?tab=overview&hosting=cloud 

Here's the link to the documentation article on how to link files: https://doc.okapya.com/connectors-for-jira/linking-files 

Don't hesitate if you have questions!

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