In our workflow we have peer approval for a change request ahead of it going to CAB.
At the peer level we select a relevant group related to the assignee. Once this has been approved the next stage is to go to CAB for approval but this is automatically being populated with the same group that was used for the first approval.
How can I prevent that? I've tried using services to select the approval group, this works but also keeps the first approval group from the peer stage.
Thanks
Nick.
Hi Nick (@Nick Shehan _Emergency Admin_
I've been looking for an option you can try and come out with the following strategy:
I haven't tried it, but I'm confident it should work.
Give it a try, and let me know how it goes ;)
- Pablo / SSE - ServiceRocket
Hi Pablo,
Thank you, that was very helpful. I changed that slightly but otherwise that was exactly what I needed to add the relevant groups.
Cheers,
Nick.
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