How do I contact a new costumer through Jira service management?
Hello everyone, there is a new requirement for a Jira JSM project for which I would like to get the input of this community for implementation ideas and best practice. Context, we are using JSM to ...
Is it safe to connect power BI with Jira? I would love to connect Power BI so that it can help with jira tickets report.
My Knowledge Base suddenly started not to work. It lists titles of articles in the clicked category and for the search result. However, it dosen't show up their content when the title is cliked. Inst...
Been using the Atlassian assist app to connect to our helpdesk through Slack. Was working fine until the /Assist function broke. Buttons are options are there but aren't responsive. App removal and r...
Hi! When a customer creates a ticket, they first need to confirm notifications through mail. Is there a way to skip this step, so they just receive mail notifications from the beginning? Or can I m...
Hey, everyone, For better context, the hierarchy I usually follow is Epic -> Story -> Sub-task/Sub-bug. I'm currently working on creating an automation that, when adding a story point to a su...
Hello, I have question about how to connect JSM with shared channel on MS Teams. I need to get notification if new issue created on JSM project. I don't know actually if i sh...
I would like to restrict the customer from closing/resolving the tickets from their end. How can I achieve it? Thank you!
Please tell me if it is possible to get percentile graphs of SLA details in Service Management or Software project?
Hi team, We are on DC Jira Service Desk, and we have observed that the embedded display of KB pages fails with 'refused to connect error.' However, when the same page is opened in new window,...
Cant import CSV file to assets (Insights) on JSM, the screen keep showing that the file is uploading but nothing happens after I am using JSM data center
Our customer would like to have a dashboard to see and track all tickets. This is also necessary to avoid any doublets. I found the dashboard feature in atlassian however no gagdet for this. Since th...
We are unable to add new customers throwing the below error. We're having trouble. Check your connection and try again Kindly check and update.
I create an issue which function as application, and the application is focusing on license declaration and update. several related licenses have each different expiration date, and attach the licens...
for creating Two Dimensional Filter Statistics gadget, I am not able use the field 'Story Points' The field is not available in X axis or Y axis dimension. how to make it available.
Hi, I am trying to set up an automation so that whenever an issue is created in a project, a custom field linked to Assets is updated in that issue. I'm not sure what to enter in here. I...
...ssuetype)" I read 1 blog which said I need to associate both issue types to both workflows. However this doesnt seem to work. Each issue type can only be associated with 1 workflow. Is this true...
Hi Community! How can I make automation to calculate values off two fields and put the result to 3rd one (a field in a ticket)? I want to start using Impact Start time and Impact End time and to ca...
I tried below API. https://xxxx.atlassian.net/rest/api/3/user/search?query=abc@company.com It will return "accountType": "customer" for active customers. However, nothing returned for i...
Im trying out the “Post-Function Workflow - Clone Issue” function on a JSM Cloud project for a workflow transition. First things first, cloning works like a charm! Second... Can’t figure out how ...
Hi Everyone, The pricing for the Jira products is straight forward. For extensions, I am little puzzled. For example: Most Extensions are free for 0-10 users. Once you exceed that ...
As per JSM pricing scheme, we have 200 free SMS, however, how do I use them to notify agents? I can't find any place where to setup SMS notifications other than Twilio, but that's another st...
We use Jira Service Manager and eventhough we need to send emails to our customers when they place requirements, and later an email to rate us, what happens is that when we create a ticket for our te...
Hello, I'm attempting to create a workflow on a team-managed board. I have created a custom field called 'Developer'. The goal is that once the ticket is assigned, the Developer field will be popula...
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