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Embeded KB page view fails display on JSM portal

bhanu_kumarin_ext
bhanu_kumarin_ext April 8, 2024

Hi team, 

We are on DC Jira Service Desk, and we have observed that the embedded display of KB pages fails with 'refused to connect error.'

However, when the same page is opened in new window, its accessible. The only recent change is that we upgraded Confluence to 8.5.7 and switched from Server license to Dc evaluation license.

Any inputs will be greatly appreciated. 

Screenshot 2024-04-08 153851.png

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Brant Schroeder
Brant Schroeder
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July 11, 2024

@bhanu_kumarin_ext are you still having this issue?

We had an issue with this and it turned out to be a proxy in front of our dc server.  Do you have a proxy server setup?

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