Automation rule not working between Assignee and Custom Field

Erica Peck April 5, 2024

Hello,

I'm attempting to create a workflow on a team-managed board. I have created a custom field called 'Developer'. The goal is that once the ticket is assigned, the Developer field will be populated with the same person as the Assignee. However, it is copying as blank. It looks like for some reason it isn't populating properly (see screenshot). Any idea on how to get this to work?

 

 

2 answers

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 6, 2024

Hi Erica - Welcome to the Atlassian Community!

Is this a Team-managed project? 

Erica Peck April 8, 2024

Hi John - thank you!  

Yes, this is a team-managed board.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 8, 2024

That's what I was afraid of. That functionality does not work with Team-managed projects right now (copying a user field to another user field). 

Erica Peck April 8, 2024

aw darn, thanks for the reply! Is there any way to use the automation rules (vs workflow rule) to apply this logic?

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 9, 2024
0 votes
Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 5, 2024

Hello @Erica Peck 

There is no screenshot :) .. but assuming this developer custom field is a user field and your trigger is field change on assignee.. after your trigger, do an action -> Refetech issue.

Sometimes Jira does not have the new field value in hand even though rule got triggered based on field change.

If that doesnt work, please share screenshot of the rule. Thanks!

Erica Peck April 5, 2024

Whoops! Here you go:) 

Also, I was doing this within the workflow page (additional screenshot attached). Should I be doing it from the Automation page?

Thanks!

 

Screen Shot 2024-04-05 at 4.22.29 PM.png

Screen Shot 2024-04-05 at 2.23.56 PM.png

Kalyan Sattaluri
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 5, 2024

hi @Erica Peck  I am not familiar with workflow management so I should not advise and should have read the post carefully. Apologies for hijacking and hoping actual SME's can pitch in and help clarify correct approach and what could be happening here for you. Thanks!

Like Erica Peck likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events