We use Jira Service Manager and eventhough we need to send emails to our customers when they place requirements, and later an email to rate us, what happens is that when we create a ticket for our team, from the “create” button in Jira, it treats us as customers as well and sends us automatic emails (and these are other tasks to work on, not customer requests).
I tried to create an automation but there is no rule that “avoids” notifications.
I tried to deactivate notifications from Project settings > Customer notifications. But there is not specifically one to avoid sending me emails if it is a ticket created by me.
It whould be nice to stop recieving this kind of emails!
Thanks for the help!
