Change colour of text in the description field using automation

[Rich Imbrogno]

Hi. I'm a project administrator only and not a system admin.

We've set a process whereby we receive emails that automatically generate Service Requests. The challenge is that some of the text that is sent is white and as a result is hidden in the ticket. This is found within the Description field only.

I am looking to create a simple script via automation that looks at the arrival of these specific request types and converts the text of everything in the description field to colour  black. I'm assuming this is the easiest way

Alternatively, If I can't do this universally across the entire text I can see in the plain text version of the description field where this occurs

{color:#404040}{color}

|{color:white}{color} [{color:white}{color}{color:white}Démarrer / Start{color}{color:white}{color}|http://taskrunner.cs.int.bell.ca/#/?langage=&taskid=1004910]{color:white}{color} |{color:#404040}{color}  !ATT00002.jpg|thumbnail!{color:#404040}{color}

 Is it possible search everywhere the color:white is found and convert it to color:black I did this manually (shown below) and it worked. Just trying to figure out if there is a way to do this via automation. Thanks

{color:#404040}{color}

|{color:white}{color} [{color:white}{color}{color:black}Démarrer / Start{color}{color:white}{color}|http://taskrunner.cs.int.bell.ca/#/?langage=&taskid=1004910]{color:white}{color} |{color:#404040}{color}  !ATT00002.jpg|thumbnail!{color:#404040}{color}

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Rich Imbrogno I just found out there is a documentation for your use case (if I understood it correctly). 

https://confluence.atlassian.com/automation/dealing-with-wiki-markup-and-html-993924669.html

and a chapter Stripping unwanted wiki markup from issues created via email