Community resources
Community resources
Community resources
Jira Service Management
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Hi, We are today using JIRA in our company for software development and as a raise a ticket system for support issues and it works very good. We have an order mail were several employees are work...
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Hi All, Testing Jira solution and when sending request from personal email, ticket is being created on Jira but when I comment on it, update is going to my work email (since my work email is regis...
- Question
- jira-service-management-cloud
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Does anyone have any insight into what causes the error "Could not load SLA"? I am getting this error showing as a yellow triangle when displaying SLA times on a "Queue" When displaying the same is...
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I have made a zip file export of our Insight App schema, but can't find a way to import it into Jira Service Management. We have a trial version of the Premium JSM. Insight in JSM is accessible but t...
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Hi Trying to show statistics on gadget by statistics type, but there is no updated by option Any solution for that? Martin
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Hello all! I´m looking for a proper solution to duplicate and synchronise tasks automatically between JSM and Jira Software. We are using the free plan JSM atm and want to keep it like that...
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Hi Have you had any experience using shadow groups when logging in from multiple domains? How is jira handeling the users in shadow groups? Since they are empty before the users sign in. Is it bec...
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Hi Everyone, I want a column in my help desk queue that shows the exact created time of ticket creation, currently only created date is being shown in that field. Please help me out.
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I have 2 Insight object/s custom fields. First field has objects selected and I want user to only be able to select these objects in the second field. I added this filter: Works fine in Jira: ...
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Hi all, We are currently running a JSM trial pre us moving to the platform and I now have seen first hand how empty Insight is for Cloud :/ I was wondering if there is a way to look at the structur...
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Can we add another condition & button named"Pause" during the approval process Approve/Decline/Pause
We want to implement from our existing Workflow to have another option for an approver to be able to Pause their approval for a certain ticket while waiting for additional information coming from dif...
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Do you now know how to import information to Insight with fields with reference to a value from anot
You know now how is the import of information to Insight with fields with reference to a value from another table, I can no longer do the load. I leave a sample of how I have my file and the informa...
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I clicked on the X and the list of all of our Queues disappeared. Now I can't figure out how to get them back. I have to click on the drop down arrow next to "Switch Queues" to see all the Queu...
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I'd like to create a Service Desk Project but not have to use one of the canned templates because it would be a lot of work to change out all of the statuses, etc. Is there a way to create a sh...
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Hello, I had logged a request last Friday on Atlassian website for needing a call to be scheduled with us for our clients after we attended Jira Service Management Demo a week ago. There are some qu...
- Question
- jira-service-management
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I'd like to send customers an automated email as a reminder to renew their SSO certificate. Is there anyway I can do this through Jira?
341 views 2 0 Deleted user March 28, 2022 -
Hello Folks, It happened that few of dashboards that were available till last week have gone missing all of a sudden . Not sure if I read it correctly there is no audit log that shows activity (cre...
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I'd like to send customers an automated email as a reminder to renew their SSO certificate. Is there anyway I can do this through Jira?
446 views 3 0 Deleted user March 28, 2022 -
I have two projects. Project A, we use for our project planning. It's basically a canban board that we create epics on, and then schedule the project. Project B is our ticketing desk for break/fix ac...
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Using the Jira SD you can configure notifications using project settings > customer notifications. The To is either Reporter and/or Customers Involved. The Customers involved group includes ...
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Hi all, I am experimenting with Discovery and was wondering: Is there a site where I can wget the Insight discovery zip file from instead of trying to get it on my server through the web interface...
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Hey! Unfortunately I can't upload any videos to the attachment. The download starts and then simply stops. I have already adjusted the maximum size allowed but it still doesn't work. Can someone he...
- Question
- jira-service-desk
- jira-service-management
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Hello JIRA Community, I have a use case where an employee raises a ticket with a two-level approval configured issue type. Our requirements are: Approver #1 is the user Manager (user assigns on th...
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Hi Experts, We send out a weekly status email with some of our Portfolio Items. We send this email using automation and we format the wiki rendered fields as HTML using i.e. {{Description...
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Hey guys, wer are currently setting up Insight and JSM and try to achieve the following: In Insight, we will have objects with an expiration date, i.e. SSL certificates or licenses. We would like t...
544 views 2 1 Deleted user March 28, 2022
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