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why an issue finished still sending remainder mail.

Eddie Chaverrí
Eddie Chaverrí
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March 24, 2022

an Issue with status finished every day sends remainder mail.

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Joseph Chung Yin
Joseph Chung Yin
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March 24, 2022

@Eddie Chaverrí -

Welcome to the community.  Please provide more clarification on your ask regarding to reminder mail?

Looking at just based on your statement, it seems the "issue with status finished" may not be in the final terminal status associated to the issue WF, or the issue's resolution field is still empty.

Once you provide more information/clarification, I can then assist further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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