I need to buy a licence for 1000 users if I have 1000 customers/contacts ?
in the start stop condition list you can add more conditions. what is the operator between them? OR or AND? now it is not clear
I am using JIRAServicedesk on-demand version of Japanese . Creation of the issue from the customer portal screen that used to advance from being updated JIRA service desk ( 1.1.2 ) is now impos...
I have been using on-demand of Confluence and JIRA-service desk in Japanese. We are trying now, and trying to use multiple customers in the service desk. All users is displayed open the user...
Will Jira Service Desk have telephony integration capabilities with VOIP telephone sets? I would like a phone call to prepopulate data in a Service Desk issue.
Hi, Is there a simple way to add an option to attach a document when submitting a service desk request? Thanks Claire
I keep receiving this error: "JIRA Error!Not able to create issue via this Service Desk, please contact the system administrator." I also checked out all neccessary projecct, issue type permiss...
I have been using the service desk function in Japanese. JIRA is an on-demand version. I want to link knowledge base to Confluence from service desk. It is available in a stable it now. ...
I tried creating a service desk for our existing project that we are using for support. I hoped that once the SLA calculation was done I would be able to see reports for issues we had solved in the p...
We implemented the new service desk with its own notification scheme. For the event, 'Issue Created', for example, we added a notification for the reporter to get an email, and then added a group of...
In JIRA I see where I can see how many people are watching my issue, but don't know how to tell who the watchers are? How do I see who is watching an issue?
Hi, I 'am wondering if it is possible to make an export (csv, pdf, sql...) of the real time generated reports? Thanks for your help.
Hi, I'm trialing JIRA & JIRA Servicedesk and was wondering what the best way would be to email a user when an issue is logged outside of working hours. I'd like the workflow to work as follows:...
I think it's an important feature required to gradually deploy JIRA Service Desk. Which module(s) of the add-on should be disabled?
Using Jira Service Desk, is it possible to setup "customer" users account to be taken directly to the the customer portal after logging in?
With normal email notifications, the subject of the email includes the issue id in square brackets (ie, [ABC-132]). I've noticed that email notifications from Jira Service Desk don't include this, bu...
The basic back-and-forth of our workflow goes Open -> Investigating -> Waiting On Report -> Investigating -> Waiting On Reporter -> ... -> Closed. Is it possible to have the custo...
All: I am trying to install the following ( latest)versions. ------------------------------------- JIRA 6.2 Confluence 5.3 Fisheye/Crucible 3.1.4 ------------------------------------...
We're studying the possibility to use Service Desk for our Customer Support. I have one unse case I'd like to talk about, as I didn't find out if it's possible or not in the documentation. We have...
Hi, I want to make a transition in rest, but I need to know the required fields before. Possible ? Thanks for help.
I have to try the service desk in Japanese. JIRA · Confluence is an on-demand version. You can not if you have access to the customer portal screen from external account, WEB browser fall...
I raised an issue in Jira and haven't heard anything back yet, its probably the one thing holding us up from deploying service desk now. We have a service desk project setup, with support@ set ...
It is a use scheduled to begin service desk from the middle of November, but Is there a way to solve the problems of the following two? ・Read loop occurs When you log in from an external accoun...
Hi We're trialling the Service Desk and trying to understand how a user would know to access a customer portal rather than the standard JIRA interface. Looking at the default configuration, if a ...
Ok. I configure 2 of existing projects to use the Service Desk plugins, now I want to remove one of it out of the plugin so users dont create request into that project Is there a smarter way rathe...
User | Count |
---|---|
16 | |
13 | |
13 | |
12 | |
11 | |
10 |
Subject | Author | Posted |
---|---|---|
22m ago | ||
yesterday | ||
yesterday | ||
yesterday | ||
yesterday |